Erick Hernandez Email & Phone Number

Boston, Ma, Us

New York, New York, Us

San Francisco, Ca, Us

Boston, Ma, Us

• Serve as the first point of contact and technical resource for all customer and catering partner inquiries and issues. • Provide outstanding customer service to customers and catering partners, assist customers with order updates, inquires and issues.• Educate catering partners on our EzCater Marketplace offerings and services, assist with order updates, compensation and fulfillment issues.• Maintain upkeep of client records using various systems • Collaborate daily with various teams and stakeholders to ensure resolution regarding catering orders as well as customer and catering partner requests.

London, England, Gb

• Assisted our customer base with coordinating event conference calls. • Advised clients on service offerings and product implementation.• Provided outstanding customer service, fulfilling customer requests.• Scheduled and booked event conference calls for clients. • Maintained client records using various systems such as Sales force, Skype for business, Cisco webex, stream studio, and touch point. • Collaborated with an international team to ensure coverage for customer events and service requests.

Boston, Massachusetts, Us

• Supported and consulted with customers through phone, ticket, and chat conversations for a variety of subjects related to the Buildium web applications, mobile applications, and all related services.• Advised our small business customers on how to fully realize the value of our mission critical applications and services.• Helped resolve all product related questions for the customer efficiently, effectively and with great passion.• Managed customer expectations regarding estimated response time for issue resolution.• Collaborated with Customer Care teams to properly manage customer inquiries and escalate when appropriate.• Partnered with team members across the organization on various strategic projects when needed. • Participated in Voice of the Customer (VOC) programs that result in greater empathy for our customers across the organization and continuous product and service improvements.

Stockholm, Stockholm County, Se

• Greeted visitors and directed them to the appropriate conference rooms. • Conducted clerical duties, including filing, answering phone calls, responding to emails and preparing documents.• Coordinated and maintained records for staff office space, phones, company credit cards and office keys.• Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.• Maintained pantry completely stocked for employees.• Sorted incoming mail, faxes, and courier deliveries for distribution.• Managed travel, meeting and other arrangements for staff.• Answered inquiries and created guest cards for the leasing team.• Coordinated and assisted with drafting residential leases.

Providence, Rhode Island, Us

• Discussed and analyzed needs and requirements with customers for financial products and services.• Prepared and maintained documentation for all accounts utilizing advanced banking software and hardware.• Developed strategies to grow the client base and implement appropriate sales plans to target prospective customers.• Referred opportunities to business partners where appropriate.• Resolved customer complaints, issues promptly and effectively.• Achieved personal production goals by expanding existing relationships and acquiring new relationships, utilizing effective. calling techniques and leveraging bank products and services.• Adhered to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.

Boston, Ma, Us

• Served as the first point of contact and technical resource for all customer inquiries and issues in Spanish and English.• Ensured regulatory and company compliance, assisted with records management and retention policies and procedures.• Described promotional offers and used sales techniques to up-sell services, assisting clients apply for additional banking products. • Maintained privacy and confidentiality of all sensitive and personal identifying information, as governed by the Privacy Act and Freedom of Information Act.