Erick C. Email & Phone Number

Reno, Nevada, United States

Provide a high level of customer service through communication via email and telephone. Processing, monitoring, and expediting Return Material Authorizations through interdepartmental communications and customer service. Generate repair work orders and return customer products via sales orders. Process warranty and non-warranty claims through credits, invoicing, orders, and quotes. Support continuous improvement of the returns process to correlate with company growth through team projects. Assist with coordinating the shipment of replacements and tools to field personnel. Maintained documentation for incoming inventory. Provide interdepartmental training as requested.

Reno, Nevada, United States

Maintain a high level of customer satisfaction. Ensure that follow-up services are communicated properly. Quote, create, and coordinate repair work orders. Upload all information to Toyota records. Resolve conflict or disagreements a customer may have with any part of the repair.

Reno, Nevada Area

Professional and effective interactions through verbal and written communication with all contacts. Prioritize and accomplish multiple tasks within established timeframes through organization and time management skills. Analyze, develop, implement, maintain, and modify computer operations, systems, networks, databases, and applications to achieve goals. Managed a team of 20 or more partners to achieve the daily goals successfully. Monitored levels of safety, productivity, and cost as well as employee performance and efficiency. Improved warehouse efficiency by utilizing continuous improvement. Troubleshoot orders, equipment, and malfunctions through manuals and help tickets. Work directly with third-party companies to ensure customer satisfaction. Processing order cancellation requests for returns, issue return label. Upon arrival the return label would be scanned, verified, and evaluate for return to stock. Daily use of Forklift for pulling orders, cycle counts, FIFO for products containing expiration dates.

Logistics Operations Management (Bas)

Bachelor'S Degree, Project Management

Education record