Erick Castro Solis Email & Phone Number

Costa Rica

Systems administrator. Manage and maintain different systems within the company (Java, Linux, Database, Windows Server, Fusion Oviation, Crestron, Lutron, ELK, OPTO, Axis, iOs. Implemented backup routines for configuration files and databases. Support Engineer. Manage and Maintain Jetson4 software (in house software to control automated homes). Install, configure, and software support (Crestron layer, Java Layer and iOs).Change management implementer. Execute changes based on requirements requested by onsite installation team.Implemented support routines to log cases and change requests.

Lagunilla, Heredia

Windows System Administrator for Cloud based systems for multiple customers. Manage and maintain Windows based server infrastructure.In charge of Windows patching for Windows OS based systems including 2k8, 2k8R2, 2012 and 2012R2.Troubleshooting high visibility cases. Handle technical escalations for system outages. Investigation and troubleshooting.Change management implementer and approver. Approve and implement changes on the environment based on the change management process established by ITIL.

Heredia, Costa Rica

Windows System Administrator for Cloud environments. Manage and maintain customer VM´s. 3rd level support for more than 300 customers on virtualized environments. Windows server 2008 and 2012 system admin. Support and troubleshoot Windows server and VMWare VCenter issues. Change Performer and SME approver for the environment. In charge of creating and validating build plans for infrastructure changes. Top performer accomplishing SLA´s and ticket volume.Projects: Administrator of the Cloud OS Foundations Academy community and trainer for the Active Directory team. Administrator of the team´s SOP repository, creating, modifying and updating SOP´s.

Managing and maintaining Directory Services Infrastructure. Managing and maintaining Active Role Server Infrastructure. Executing and implementing Group Policy Objects.Executing and implementing infrastructure changes on Directory Services, ARS and ADAM servers Managing and maintaining Infrastructure hardware. In charge of performing daily health checks reports on all infrastructure.Troubleshooting Directory Services related issues and Managing and maintaining Microsoft Exchange Server 2K3, 2K7 and 2K10 server infrastructure Mailbox migrations from E2K3 to E2K7 and E2K10Shift manager in charge of all the cases assign to our team and following up with the resources in charge of restoring the service, in charge of coordinating all the daily tasks within the team, making sure all is cover and completed.Process automation, developing a script to automate a manual process within the team.Monitoring specialist for MS SharePoint, Blackberry and OCS infrastructure, Microsoft Exchange 2K3, 2K7 and 2K10.Monitoring and maintaining storage systems (EVA and XIV systems).

San Jose, Costa Rica

irst level support engineer specialized on Microsoft Exchange Servers Managing and maintaining Windows NT, 2K and 2K3 environments Managing and maintaining active directory accountsManaging and maintaining Exchange Servers for external customers located in Latin America, Europe and AsiaSupporting all type of issues related to Active Directory and Microsoft Exchange Server. Managing and maintaining Microsoft Exchange servers 5.5 and 2K3Managing and maintaining Blackberry servers.Managing and maintaining Mimeswipper servers.Managing and maintaining TrendMicro servers.

Bachelor'S Degree, Systems Engineering

Bachelor'S Degree, Graphic Design