Erick Chen Email & Phone Number

Towson, Maryland, US

Bend, OR, US

• Leads product team in the development and execution of product roadmap, with focus on innovation, and meeting market and consumer gaps. Establishes product strategy, financial modeling, long range product roadmap.
• Establish key performance indicators (KPIs) and metrics to measure product performance and drive continuous improvement.
• Drive cohesive collaboration with engineering, industrial design, marketing, sales teams, and contract manufacturers to deliver innovative products on time and within budget resulting in a year-over-year (YOY) 7.83%.
• Decreased New Product Introduction (NPI) speed-to-market time by 62% from an average of 207 days to 78 days. Sustained product production speed improved by 67% from an average of 159 days to 53 days.

Salt Lake City, UT, US

* Global leader for keyboard & B2B product categories covering North & South America, EMEA, and APAC exceeding $30 million in sales revenue * Establishes product strategy, financial modeling, long range product roadmap planning, and revenue pipeline sufficiency* Consistent revenue growth in category portfolio averaging 39% gross margins globally * Leads.

Salt Lake City, UT, US

* Led the management and development of $28 million annual keyboard & B2B product categories* Drove the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch including the seven brands under the.

Sugar Land, Texas, US

* Managed full reverse logistics chain for 1250 national retail locations* Designed and implemented reverse supply chain management best practices in areas such as systems integration and optimization, inventory control, and obsolescence planning that would deliver drivable, measurable, and consistent results* Improved management of return inventory levels.

• Cross Functional team collaboration development between Inventory, Finance, Sales, Operations, and Loss Prevention teams
• Top down product strategy management inclusive of sales, margin and inventory levels inclusive of distribution to 440 national retail locations
• Sustained an accurate and consistent flow of high velocity inventory to and from retail locations
• Negotiated with manufacturers and distributors to improve supply chain efficiency, sustainability, and profitability
• Directed and executed inventory devaluation and obsolescence protocols to minimize inventory write-offs
• Coordinated reverse logistics; supervised processing return shipments from retail locations to telco and vendor partners, including approval of Return Merchandise Authorizations (RMA), reconciling claims and invoice.

• Reported directly to the CFO, managed and supported strategic initiatives within the operational, inventory and sales segments of the Company.
• Supported end-to-end execution of acquisitions and ventures.
• Led due diligence processes, including coordinating efforts across cross-functional department teams.
• Established on-going relationships with outside parties such as telco and inventory partners, vendors, and manufacturers

• Designed and managed large-scale IT infrastructure for 200 national retail stores
• Deployed client level software; including Point of Sale, Contract Management, Commissions, Accounting, and Inventory applications
• Executed and maintained Help Desk application to centralize and manage incoming IT help tickets, improving SLAs and enhancing overall experience for the end-user
• Trained and developed retail personnel in retail locations in operations, finance, sales, and technical knowledge to meet company standards
• Created and implemented a business continuity plan and setup of disaster recovery site
• Negotiate and maintained relationships with national vendors-suppliers

• Launched multiple retail locations with new AT&T market in the East Texas marketplace
• Developed and implemented sales programs for stores, driving store operations, sales, organization, and enhancing overall performance
• Liaison between AT&T and Cellular City for all issues and represented the company in discussions with senior management
• Trained and managed retail store managers, supervisors, and sales associates