Collaborative IT Support Technician with experience in developing effective training materials. Highly communicative and multilingual.Multilingual and diverse IT trainer able to inspire confidence in peers, clients, and stakeholders. Offering a high level of expertise in learning management systems and a variety of media.Results-driven IT able to handle highly stressful situations with poise. Educated in traditional and progressive training techniques. Pursuing role performing training and needs assessment services for customers.Proficient IT Support with 15 years of experience. Installed and configured software protecting against viruses, malware and network security breaches. Investigated and remedied vulnerabilities potentially exposing sensitive data to unauthorized access, instructing clients on proper procedures to protect company systems. Dedicated expert implementing cutting-edge security solutions.Positive and upbeat Customer Service Specialist bringing 18 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.