Erick Dicen Email & Phone Number

Metro Manila, Philippines

Ortigas, Pasig

Reviewed application logs to identify encountered issues. Implemented initial fixes or workarounds for identified issues.Ensured timely delivery of business and developer’s requests with a focus on quality. Analyzed recurring issues and offers permanent recommendations to resolve them.

Makati, National Capital Region, Philippines

•Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.•Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; document these interviews.•Sets up interviews between candidates and hiring managers.•Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.•Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

Makati, National Capital Region, Philippines

-Provide customer with quality service-Upsell and upgrade customers order to receive bonuses and incentives-As Brand Ambassador, we take and track orders of customers-Patiently processing customers order whenever they are refund or return orders-Empathize irate customers