Erick Goin Email & Phone Number

San Francisco , Us

At ALL3D.ai, I am responsible for building and implementing comprehensive Customer Success strategies from the ground up, with a strong focus on customer retention, satisfaction, and driving long-term value. My key responsibilities include:Developing and Executing Customer Success Frameworks: Creating processes to ensure a seamless and impactful customer experience.Leading Customer Onboarding and Engagement: Guiding new customers through the onboarding process to help them achieve their goals with the ALL3D platform.Managing and Nurturing Customer Relationships: Acting as an advocate for our customers, strengthening partnerships, and ensuring they get the most out of the platform.Problem Solving and Collaboration: Working closely with support and product teams to resolve technical challenges swiftly, ensuring a seamless user experience.Conducting Customer Training and Enablement: Providing product training and workshops to empower customers to utilize the platform effectively.Gathering and Advocating Customer Feedback: Serving as the voice of the customer, gathering insights to inform product improvements and drive a better user experience.Building and Growing the TeamTracking and Reporting Key Metrics: Monitoring KPIs such as NPS, churn rates, and product usage, and delivering insightful reports to the executive team.

San Francisco, Ca, Us

• Led a global team of Customer Success Managers, driving end-to-end customer lifecycle management for Fortune 150 clients.• Managed a $10M+ ARR portfolio, influencing sustainable revenue growth and elevating client engagement.• Recognized for securing Nfinite's largest contract valued at $2.5M, negotiating a 240% increase in annual recurring revenue.

Nashville, Tn, Us

• Led a cross-functional team to modernize sales operations, reducing turnaround times by 76% (from 3 weeks to 5 days) and improving customer satisfaction by 30% through the successful implementation of Salesforce and digital tools such as DocuSign.• Directed strategic growth initiatives that drove a 15% year-over-year sales increase, surpassing the $1B revenue target through the implementation of AI, ML technologies, and streamlined operational processes.• Achieved 110% of targeted sales goals, surpassing a $900M quota by leveraging in-depth market analysis, strategic planning, and execution of targeted marketing campaigns.• Executed comprehensive business transformation by automating and streamlining lead flow, reducing manual steps from 17 to 5, and enhancing sales enablement to support sustainable revenue growth.• Served as Salesforce administrator, optimizing the platform to enhance sales analytics, reporting, and overall "sales IQ," while leading monthly development sprints to drive continuous improvement and operational excellence.

Austin, Texas, Us

• Recruited, trained, and led a high-performing team of consultants, achieving a 95% retention rate and a 5% account churn rate, surpassing industry targets and driving customer satisfaction and loyalty.• Led the transformation of a struggling business unit into a top-performing, profitable division, contributing 30% to the company’s totalrevenue and playing a key role in its acquisition by private equity investors.• Directed comprehensive digital sales service strategies for high-profile clients like Caesars, NetApp, and Verizon, consistently delivering transformative business value and exceeding customer expectations.• Maintained complete P&L oversight, including budget planning, forecasting, and administration, ensuring a profit margin of 45% to 55% across a multimillion-dollar Fortune 500 portfolio.• Engineered strategic data analysis and implemented a universal dashboard to enhance client sales activities, increasing Net Promoter Score (NPS) by 10% and improving informed decision-making for leadership.

Nashville, Tennessee, Us

Managed cross-functional team focused on delivering and supporting global product sales for major clients like AT&T, Verizon, and Sprint, as well as international partners, driving major business growth and influencing customer retention.• Developed and executed comprehensive sales, go-to-market, and service strategies in collaboration with cross-functional teams, resulting in exceeding sales targets by 50% and doubling the close rate goal.• Spearheaded training and development programs for over 2,000 global call center staff and 2,700 Retail Service and Repair Technicians and Managers, enhancing sales proficiency and achieving a 75% sales participation rate, surpassing the target by 50%.• Secured $500K in new sales within 1 year and gained 1,500 new subscribers in FY20, contributing to the company's revenue and positive growth trajectory.• Launched Smart Home Support sales initiative across 800 stores, expanding retail presence and elevating new customer acquisitions.

Bellevue, Wa, Us

• Spearheaded the development and execution of strategic business initiatives across 6 U.S. regions, transforming executive directives into actionable plans that dramatically improved organizational performance and market penetration.• Led Salesforce adoption initiative and improved usage from 35% to 90%, which streamlined sales processes, enhanced data centralization, and improved pipeline reporting and customer targeting.• Directed targeted initiatives to address sales funnel inefficiencies, resulting in a 120% year-over-year growth and an expansion of market share from 6% to 15%.• Instrumental in launching IoT and SaaS product bundles, driving 35% increase in profit via innovative market strategies and adaptation.• Consistently recognized for outstanding performance, earning a place in Winner's Circle and ranking in top 2% of the company 5X.

Executive Leadership

Business Administration And Management, General