As an Executive Customer Success Leader, I am an industry-leading change agent with a proven background focused on driving transformational growth. My competencies also extend to P&L management, market analysis, and sales enablement. It is my passion to enhance customer satisfaction, and lead high-performing teams to deliver exceptional results in global, high-stakes environments. Key Achievements Include: ✅ Lead a global team of Customer Success Managers across the US and France, driving end-to-end customer lifecycle management for a high-value portfolio of Fortune 150 clients, focusing on delivering best-in-class client satisfaction and ensuring loyalty✅ Achieved a 93% product adoption rate and maintained a 95% client retention rate, showcasing expertise in client relationship management and the successful onboarding of Fortune 50 clients such as Walmart, Lowe's, and Home Depot✅ Directed strategic growth initiatives that drove a 15% year-over-year sales increase, surpassing the $1B revenue target through the implementation of AI, ML technologies, and streamlined operational processes ✅ Recruited, trained, and led a high-performing team of consultants, achieving a 95% retention rate and a 5% account churn rate, surpassing industry targets and driving customer satisfaction and loyalty✅ Managed team focused on delivering and supporting global product sales for major clients like AT&T, Verizon, and Sprint, as well as international partners, driving major business growth and influencing customer retention✅ Led Salesforce adoption initiative and improved usage from 35% to 90%, which streamlined sales processes, enhanced data centralization, and improved pipeline reporting and customer targetingI love connecting with new people. Contact me through this profile if you wish to connect.