• Supported the desktop, network, and server infrastructure deployment• Assembled and configured server room and data center server racks, servers and equipment• Configured and maintained Azure VPN between Azure Cloud services and US Based users• Setup, managed and maintained Users and groups in Active Directory• Provided remote desktop and server technical support using Log me In Remote Desktop• Configured and maintained Office365• Diagnose and resolve problems in response to customer reported incidents.• Install, configure, troubleshoot, and maintain customer hardware and software.• Determine appropriate fixes or workarounds to restore desktop functionality• Managed Migrations of emails from Client tenants to Office 365 using Bit Titan Migration Wiz• Managed Azure and Office 365 Deployments• Addressed issues with Dynamics 365 migrations from GP

• Monitor and maintain infrastructure operations for fifteen customer sites in and around Miami FL.• Supported the desktop, network, and server infrastructure deployment • Assembled and configured server room and data center server racks, servers and equipment • Configured, deployed & Maintained workstations across twelve sites• Configured and installed network cabling and wired patch panels at customer sites • Configured and maintained Azure VPN between US and Mexico Sites and users• Setup, managed and maintained Users and groups in Active Directory • Configured and maintained backups in Azure, Carbonite, & Synology• Performed root cause analysis and solutions for server issues using server and network logs• Provided onsite and remote desktop and server technical support using Remote Desktop, ABD Assist, and Continuum Agent • Configured and maintained Client Side Email and Office365 • Diagnose and resolve problems in response to customer reported incidents.• Install, configure, troubleshoot, and maintain customer hardware and software.• Provide support to end-users for computer, peripherals, or desktop applications• Interact with customers telephonically, in-person, or electronically to determine appropriate actions to restore normal desktop operation• Install new or existing personal computer systems or related equipment• Determine appropriate fixes or work-arounds to restore desktop functionality

• Gathered customer website requirements for an online traffic school website • Redesigned Company Website using Adobe Dreamweaver to included online training capability for driver improvement courses

• Built, troubleshoot, and deployed workstations• Provided end-users with IT Customer Support