With gratitude for over 15 years in the restaurant industry, I humbly embrace the role of a passionate leader. My commitment revolves around delivering exceptional customer service, operational excellence, and fostering profitability. Holding a BA in Business Management, my journey led me from a District Manager to the role of Vice President Operations at IHOP.Guided by the mission and vision of IHOP, I find joy in collaborating with a diverse and talented team that shares common values and goals.As Vice President Operations, I humbly shoulder the responsibility of overseeing the strategic and operational performance of 100+ franchise locations across several states. Collaborating closely with franchisees, the corporate team, and external partners, my focus is on ensuring quality standards, compliance, and customer satisfaction.Leveraging skills in communication, self-management, and problem-solving, I aim to identify and implement best practices, optimize processes, and contribute to revenue growth. Some milestones in this journey include a 15% increase in sales, a 10% reduction in costs, and a 20% improvement in employee retention.It is with humility and dedication that I continue to learn and grow in this dynamic industry.