Responsible for coordination of the documentation required by US Customs/ Governments Agencies for entry of goods into the US on behalf of importers.• Using Fedex Customs (CRM) system to manage interactions with clients To provide impeccable customer service.• Obtain correct classification of goods for customs release from database, SOP’s, Tariff book, internet or customs.• Create data spreadsheets using Microsoft excel to keep track of optimal Customs time exceptions.• Data entry and processing of various import related documentation for submission to US Customs and may handle all PGA ( Participating Government Agencies).• Adhere to all international importing and exporting regulations.• Process agency brokerage shipments.• Maintain and keep current all shipment documentation in compliance with all record keeping requirements.• Handle remote filings.• Work closely with other internal staff, departments, other Fedex operations, and customers to deliver high level of service.

Responsible for providing excellent service to callers regarding claims for multiple lines of business while expediting claims application process and resolving calls with one person/ once call response.• Educate and inform customers multiple communication channels about documentation require to process claim, required time frames, payment info, and claim status.• Acts as primary liaison with clients in assisting with questions and solving problems related to claim servicing process• Enter verbal and written application information that meets both internal and external customer’s requirements accurately into claims management system.• Assign new claims to appropriate claims handler.• Assured verifying and coding info updated within clients claim.• Update HR work profiles and eligibility for clients• Provide benefit plan details• Recording and sending data using Microsoft office• Send correspondence to proper channels using Outlook regarding claim updates and claim handlers.• Obtained and updated info regarding Workers Compensation for clients through Social Work.

Hired to assist TennCare insurance members with securing non-emergency transportation to and from medical appointments, through inbound as well as outbound phone calls.• Followed protocol and guidelines of HIPPA while providing members with accurate and secure information.• Received phone calls from transportation vendors with information about member scheduling.• Email and file manifest sent over to vendors.• Served as an agent between member, insurance and transportation vendor to provide best scheduling and information.• Assisted members with informing doctor’s offices of any special needs for transportation.

Responsible for providing the best customer service while providing customers with information about store products and maintaining store upkeep for the best presentation.• Entered end of closing profit information and prepared earnings for deposit.• Processed customers transactions including returns and exchanges• Created a day to day layout of store tasks that needed completing by end of each shift.• Assisted with keeping track of pharmacy inventory logs.• Made sure products were properly marked and priced at all times.• Answered any inquiry customers had about company and products.• Maintained store appearance and cleanliness for proper shopping experience.

Recruited to assist with ensuring the safety and cleanliness of park space and equipment while also answering inquiries about park rules and regulations.• Ensured parks and playgrounds were safe and free of glass and debris.• Assisted with maintaining order of children breakfast and lunch programs.• Mixed detergents to prepare environment friendly cleaning solutions according to specifications.• Made sure park recreations areas were always available and ready for use• Informed pedestrians of park rental information while guiding them through rental process.