Erick Jimenez Email & Phone Number

Laurel, MD, US

Prince George's County, Maryland, United States

Laurel, Maryland, United States

• Manage customer inquiries and lead requests for defined accounts within US Account Sales.
• Mentor and train new hires utilizing training content I designed, directly aiding in their success as new hires.
• Improved department-wide knowledge of reporting and analytics of client accounts and projected revenue, pivotal in making informed business decisions.
• Make presentations at public events and with private clients to advocate for company missions and craft service packages that are individualized to fit each client.
• Identified areas of opportunity and implemented a new operational model to expand and scale client contracts past initial product and service request.
• Pursued learning a new field system to identify opportunities for increased accuracy and more detailed revenue reporting and contract analytics and trained department on said system.

College Park, MD

• Worked with customers to align customer preferences with brand needs and actively up-sold each business opportunity to maximize revenues and drive customer loyalty.
• Maintained customer loyalty by delivering service excellence throughout each customer experience.
• Worked collaboratively with other sales channels to verify sales efforts were coordinated, complementary, and not duplicative.
• Re-solicited realized opportunities, including turndowns, lost opportunities, and actualized business for defined accounts within the US Account Sales Organization when appropriate.
• Inspected installs, transfers, and purchase reports for quality and accuracy.
• Volunteered to participate in the store Google Pixel initiative which required additional training on product offerings, new systems, and selling methods.

Advise present and prospective customers on senior care and elderly care products.

Overlook and maintain reports on Policy Council and Head Start financial activities.

Provided consulting services to prospective and current clients regarding home improvement, exterior & interior painting, dry wall repair, and other various commercial and residential renovations.