Erick Kimutai Email and Phone Number

Oversee Claims Processing Team leader and playerAssist Claims Manager

- Handle special and technical claims- Monitor claims reserves by engaging claims team- Review adjuster’s reports and negotiate fees- Review and prepare claim forms for different classes for accuracy and completeness- Identify and red flag fraudulent practices- Training new employees in claims on procedures and SOPs- Attend inspection/assessment of claims below Kshs. 300,000- Analyze and generate IRA monthly claim reports and returns- Check Adjuster’s IRA renewal licenses- Engage underwriters on risk improvement measures- Recommend and implement innovative strategies to improve efficiency and provide excellent customer service - Identify improvement/enhancement opportunities and be active in seeking and sharing ideas for innovation in business processes.- Assist Claims Manager in preparing and updating large loss claim files for presentation - Re-assign tasks to member of team in absence of the other- Drafts SLAs for service providers for Claims Manager’s review and approval- Prepare and submit AKI data/report as and when they are requested- Perform other related duties as assigned.

- Receive, Register and acknowledge claims- Appoint adjusters and review their reports- Identify and red flag fraudulent practices- Analyze and generate IRA monthly claim reports and returns- Engage underwriters on risk improvement measures- Prepare and submit AKI data/report as and when they are requested- Perform other related duties as assigned.

Register ClaimsProcess claimsSettle claimsReview outstanding claims

Register ClaimsProcess claimsSettle claimsReview outstanding claims