Excellence is doing ordinary things extraordinarily well! ✔As a relationship analyst, I strive to enhance the communication between internal and external customers by identifying key interactions, resolving conflicts, mapping customer journeys, and optimizing customer touchpoints.To accomplish this goal efficiently, I use tools such as IBM Watson for Chatbot configuration, VBA and Selenium Webdriver for automation, and SQL/Oracle data analysis to track service KPIs. Additionally, I create Excel dashboards, analyze scenarios for strategic decision-making, and present customer service material to promote a customer-focused culture.Throughout my diverse professional experiences, I have gained expertise in several areas, including technical support, systems development, warehouse management, and weapons maintenance, as well as honing my skills in circus arts.Despite the apparent dissimilarities of these pursuits, they have one fundamental similarity - the ultimate the goal of satisfying the end user. Whether it is through providing a seamless technical support experience, developing a bug-free system, ensuring accurate warehouse operations, and maintaining weapons to the highest standards, or bringing joy and entertainment to audiences, I am driven by the satisfaction of those who will benefit from my work.I am a highly-educated professional with a higher degree in Financial Management and proficiency in English. My ability to quickly learn and self-teach enables me to adapt to new challenges and roles with ease. Additionally, I possess strong interpersonal skills, which allow me to build positive relationships with colleagues and clients. My communication abilities, both verbal and written, are excellent, and I am known for my diligence and willingness to support and facilitate the work of my team members.And not to forget: Excellence is doing ordinary things extraordinarily well! 💥