responsible for efficiently managing and overseeing the daily operations of the Credit Department. Such duties include but are not limited to:The ability to create a credit risk management environment of adequate quality, by establishing credit guidelines, making decisive credit decisions, and applying acceptable credit policies, that will overall strengthen the business relationship with our clients.Daily accountability for processing postings and adjustments, collection calls on past due accounts, billing and month-end statements, and verification of payments.Firm knowledge with credit provision for RMA transactions, processing credit references, processing new applications, determining and implementing credit limits; as well as, term codes for new and existing customers.Direct control in approving and releasing sales/ purchase orders.Responsible for checking, evaluating, and deciding credit viability on requests for extended terms; based on past credit worthiness, credit references, and credit report analysis.Accountable for reconciling transactions and balances in order to maintain accurate accounts.Responsible for managing and analyzing delinquent and highest risk accounts.Solid knowledge with foreign credit insurance policies (SBCL applications, endorsements, etc…)Capability of maintaining a professional and friendly demeanor at all times in a fast paced environment.

accountable for effectively detecting and preventing fraudulent checks; as well as, thoroughly investigating and collecting non-sufficient business and personal checks, including:Accurate compilation and time sensitive evaluation of business and personal checks; including but not limited to, revision of signatures, identification of payees, verification of endorsements, confirmation of amounts, as well as, detection of any evidence of fraudulent alterations.Thorough understanding of how to generate the highest revenue at the lowest risk by achieving daily goals, meeting deadlines, and fulfilling the needs of customers to the best of my abilities.Working closely with the District Attorney’s office and other government agencies in order to efficiently and effectively detect and isolate potential counterfeit checks and obtain speedy restitution for our customers.Successfully negotiate settlements, close challenging deals, and de-escalate calls engendered by displeased customers.Consistently exceeding a monthly goal of $100,000 in collections and detection of fraudulent cases; in addition to, generating over 100 outbound daily calls to consumers and small business owners.

accountable for effectively organizing, strategizing, and processing information; in addition to, using relevant information and individual judgment to determine whether overall collected data or processes comply with laws, FDCPA regulations, or standards on outdated and current credit card debts, including:Duty to confer with customers by phone in order to determine reasons for overdue payments, in addition to, reviewing terms of sales, service, and credit contracts.Responsible for advising customers of necessary actions and policies for debt repayment procedures.Ability of performing various administrative functions for assigned accounts; such as, recording address changes, purging records of deceased customer, and daily account maintenance.Responsible for arranging debt repayment or establishing repayment schedules; based on customer’s financials hardship situations.Accountable for generating over 150 inbound/ outbound calls daily via dialer system.Responsible for following a standard call model to maximize the total amount of revenue collected.

Ability to perform to the highest level of production; based on, compliance with company policies and procedures when applying customer service and strong communication skills, extensive negotiation skills, and strong efforts in collecting past due revenue. Proficiently coordinating department operations; such as, incentives awarded based on collector’s level of production, and establishing working priorities.