‣ Hands-on implementation of self-service Small Business Insurance Web Application for the London, UK market designed to increase sales, improve customer service, reduce operating costs and increase strategic market differentiation. Achieved significant speed-to-market integrating the web application with industry leaders in the UK including Cytora AI risk engine, Barclays’ Payment system and Solartis Policy Admin system.‣ Hands-on lead software engineer of a claim and policy document management system with custom workflows. Responsible for coding, unit testing, code reviews, DevOps pipelines and releases, product deployments, coordinating tasks among team members, and team metrics. Worked with business stakeholders, product owners and business analysts on project strategy to design and plan product improvements and upgrades.

Performed as developer, system and application architect, implementation manager, technical lead and business liaison on numerous projects and initiatives for the Lender Placed Insurance, Health Insurance and Global Lifestyle product lines including,‣ Hands-on architecture, design and implementation of self-service pre/post sales intelligent and process flow digital chat bots for the Renters Insurance and Mobile Phone Warranty product lines designed to improve customer service, reduce operating costs and increase strategic market differentiation‣ Full-lifecycle hands-on implementation of an award winning mobile application realizing faster and high accuracy automated routing and processing of insurance policy documents received from policy holders and insurance agents. Exceeding process SLA of 95% at 99.7% overall; yielding significant operational cost savings and increased customer satisfaction‣ Full-lifecycle hands-on implementation of a mission critical sub-system that integrates and translates inbound/outbound X12 EDI transactions with insurance underwriting companies processing 500K+ transactions daily; significantly increasing accuracy, reducing policy in force verification cycle-time and reducing operational costs‣ Full-lifecycle hands-on implementation of a proprietary mission critical distributed automated business process and business rules execution engine for the Lender Placed and Health product lines; processing 300K+ documents daily for major mortgage lenders with large loan portfolios yielding significant reductions in operational costs, cycle-time and increasing accuracy‣ Full-lifecycle hands-on implementation of a software assets inventory system providing comprehensive visibility to executive management of internal systems, proprietary components, vendor tools, system integrations, user web sites, system roadmaps and goals tracking‣ Instituted record retention policies and processes to meet Insurance Industry RIM regulatory requirements

Responsible for defining the architecture, hands-on development and delivery of a large three-tier loss reporting, insurance coverage gap tracking, salvage management and claims processing system for the Automobile Insurance Industry.

Responsible for the architecture and hands-on development of a large three-tier multi-branch human resource acquisition, management and placement solution for the Staffing Industry.

Responsible for the implementation of a re-engineered airport operations software system for Delta’s Strategic Airport Systems initiative. Increased Delta’s North-East Shuttle customer base and loyalty by providing preferred and frequent flyers automated boarding and electronic payments using personalized Smart Cards.

Responsible for the development of enterprise services and hand-held RF device workflows for warehouse management. Features delivered included Purchase Order, Material Requests, Inventory Management, Cycle Counting and Customer Orders.

Conducted research on the Microsoft Windows Kernel and Multimedia Subsystem using software modules implemented as decorators to capture Kernel and Multimedia API activity. Contributed to published white papers on the kernel and multimedia subsystem architecture, interfaces, and data flows. The research findings were used to design and construct hardware-based multimedia accelerator boards.

Responsible for the development, automation and maintenance of performance test suites for OS/2 targeting its API and GDI subsystems. Test results were used to optimize performance of the OS Kernel, identify virtual memory paging patterns and consumption to improve the OS memory management, and improve rendering performance of the graphics subsystem.