Erick Michael Email & Phone Number

New York, New York, United States

• Evaluate, purchase, install, configure, and administer computer and electronic hardware and software. Organize and maintain documentation for the IT department.
• Reduced computer deployment hours 60% through the installation, configuration, and deployment of MDM systems; Microsoft Intune (Windows), Kandji (Apple macOS).
• Modernized user onboarding and offboarding procedures with an automated and scripted process that reduced manual errors and overall processing time.
• Transitioned helpdesk to Freshservice and was solely responsible for creating permissions, workflow automation, groups, SLAs, and responses.
• Organized, created, and maintained technical and policy documentation to improve the integration of company procedures throughout the worldwide IT staff.
• In-Person Tier 1 and Tier 2 technical support for company headquarters in NYC and remotely for worldwide staff.

New York, New York, United States

• Evaluate, purchase, install, configure, and administer computer and electronic hardware and software. Organize and maintain documentation for the IT department.
• Reduced computer deployment hours 60% through the installation, configuration, and deployment of MDM systems; Microsoft Intune (Windows), Kandji (Apple macOS).
• Modernized user onboarding and offboarding procedures with an automated and scripted process that reduced manual errors and overall processing time.
• In-Person Tier 1 and Tier 2 technical support for company headquarters in NYC and remotely for worldwide staff.

Greater New York City Area

• Evaluate, purchase, install, configure, and administer computer and electronic hardware and software.
• Modernized user onboarding and offboarding procedures with an automated and scripted process that reduced manual errors and overall processing time.
• In-Person Tier 1 and Tier 2 technical support for company headquarters in NYC and remotely for worldwide staff.

Melbourne, Florida Area

• Evaluate, purchase, install, configure, and administer computer and electronic hardware and software. Train management, technical staff, and end users. Maintain insurance and business licenses. Reconcile general ledger.
• Lowered staffing by 15% by replacing the paperwork procedures with a commercial software system (call center, vehicle GPS tracking, and job assignment).
• Reduced accounting hours by 23% using Excel VBA scripts to automate vehicle mileage verification through the MapQuest API.
• Developed documentation and training materials for management, vehicle technicians, and end-users for installing, maintaining, and using computer systems and electronic vehicle equipment.
• Translated technical specifications into user-friendly installation instructions for vehicle hardware (data terminal, GPS, and credit card reader).
• Modernized disaster planning to implement new cellular and cloud-based technology.

Melbourne, Florida Area

• Integrate the administrative, operational, and financial computer systems and train staff in use. Program scripts, databases, and user interfaces to automate work processes. Maintain insurance and business licenses..
• Reduced shrinkage/theft by 8% by creating a database to calculate and reconcile independent contractor driver payments.
• Reduced data entry hours by 22% by automating customer data import, export, and formatting using Microsoft Office and VBA macro programming.
• Eliminated duplicate data entry and streamlined financial reporting by automating data integration between Access, Excel, and QuickBooks using VBA scripting.
• Provided Tier 1 and Tier 2 technical support for computer, network, telephone, land mobile radio, and cellular devices.

Melbourne, Florida Area

• Integrate the administrative, operational, and financial computer systems and train staff in use. Program scripts, databases, and user interfaces to automate work processes.
• Eliminated duplicate data entry and streamlined financial reporting by automating data integration between Access, Excel, and QuickBooks using VBA scripting.
• Provided Tier 1 technical support for computer, network, telephone, land mobile radio, and cellular devices.

Silver Spring, Maryland, United States

• Provide monetary and account assistance for credit union members. Balance out teller drawers at EOD. Complete data transfer to federal regulatory institutions.
• Cash drawer reconciliation at EOD was only off one time during entire full-time employment.

Bachelor'S Degree, Multi/Interdisciplinary Studies

Computer Science (Computer & Information Systems, Systems Information & Design, Applications) Writing (Technical Writing, Professional.

Associate'S Degree, General Studies