Erick Michael Email & Phone Number

New York, New York, United States

Evaluate, purchase, install, configure, and administer computer and electronic hardware and software. Organize and maintain documentation for the IT department.• Reduced computer deployment hours 60% through the installation, configuration, and deployment of MDM systems; Microsoft Intune (Windows), Kandji (Apple macOS).• Modernized user onboarding and offboarding procedures with an automated and scripted process that reduced manual errors and overall processing time.• Transitioned helpdesk to Freshservice and was solely responsible for creating permissions, workflow automation, groups, SLAs, and responses.• Organized, created, and maintained technical and policy documentation to improve the integration of company procedures throughout the worldwide IT staff.• In-Person Tier 1 and Tier 2 technical support for company headquarters in NYC and remotely for worldwide staff.

New York, New York, United States

Evaluate, purchase, install, configure, and administer computer and electronic hardware and software. Organize and maintain documentation for the IT department.• Reduced computer deployment hours 60% through the installation, configuration, and deployment of MDM systems; Microsoft Intune (Windows), Kandji (Apple macOS).• Modernized user onboarding and offboarding procedures with an automated and scripted process that reduced manual errors and overall processing time.• In-Person Tier 1 and Tier 2 technical support for company headquarters in NYC and remotely for worldwide staff.

Greater New York City Area

Evaluate, purchase, install, configure, and administer computer and electronic hardware and software.• Modernized user onboarding and offboarding procedures with an automated and scripted process that reduced manual errors and overall processing time.• In-Person Tier 1 and Tier 2 technical support for company headquarters in NYC and remotely for worldwide staff.

Melbourne, Florida Area

Evaluate, purchase, install, configure, and administer computer and electronic hardware and software. Train management, technical staff, and end users. Maintain insurance and business licenses. Reconcile general ledger of accounts payables/receivables. Human resources management for multi-state business.• Lowered staffing by 15% by replacing the paperwork procedures with a commercial software system (call center, vehicle GPS tracking, and job assignment).• Reduced accounting hours by 23% using Excel VBA scripts to automate vehicle mileage verification through the MapQuest API.• Developed documentation and training materials for management, vehicle technicians, and end-users for installing, maintaining, and using computer systems and electronic vehicle equipment.• Translated technical specifications into user-friendly installation instructions for vehicle hardware (data terminal, GPS, and credit card reader).• Modernized disaster planning to implement new cellular and cloud-based technology.• Provided Tier 1 and Tier 2 technical support for computer, network, telephone, land mobile radio, and cellular devices.

Melbourne, Florida Area

Integrate the administrative, operational, and financial computer systems and train staff in use. Program scripts, databases, and user interfaces to automate work processes. Maintain insurance and business licenses. Reconcile general ledger of accounts payables/receivables. Process cash payments and bank deposits.• Reduced shrinkage/theft by 8% by creating a database to calculate and reconcile independent contractor driver payments.• Reduced data entry hours by 22% by automating customer data import, export, and formatting using Microsoft Office and VBA macro programming.• Eliminated duplicate data entry and streamlined financial reporting by automating data integration between Access, Excel, and QuickBooks using VBA scripting.• Provided Tier 1 and Tier 2 technical support for computer, network, telephone, land mobile radio, and cellular devices.

Melbourne, Florida Area

Integrate the administrative, operational, and financial computer systems and train staff in use. Program scripts, databases, and user interfaces to automate work processes.• Eliminated duplicate data entry and streamlined financial reporting by automating data integration between Access, Excel, and QuickBooks using VBA scripting.• Provided Tier 1 technical support for computer, network, telephone, land mobile radio, and cellular devices.

Silver Spring, Maryland, United States

Provide monetary and account assistance for credit union members. Balance out teller drawers at EOD. Complete data transfer to federal regulatory institutions.• Cash drawer reconciliation at EOD was only off one time during entire full-time employment.

Bachelor'S Degree, Multi/Interdisciplinary Studies

Computer Science (Computer & Information Systems, Systems Information & Design, Applications) Writing (Technical Writing, Professional.

Associate'S Degree, General Studies