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@daimler.com
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Erick Nelson is listed as Director of Customer Experience at Daimler Trucks North America at Daimler Trucks North America, based in Portland, Oregon, United States. AeroLeads shows a work email signal at daimler.com and a matched LinkedIn profile for Erick Nelson.
Erick Nelson previously worked as Director of Customer Experience at Daimler Trucks North America and Director of Field Service at Daimler Trucks North America. Erick Nelson holds Certificate Of Applied Leadership, Organizational Leadership from Imd Business School.
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ASQ Certified Six Sigma Black BeltMaster Black Belt trained (MoreSteam / Ohio State Fisher College of Business)Specialties: Six Sigma, Lean Manufacturing, Lean Office, Team Leadership, Problem Solving, Facilitation, Quality Management, Lean Six Sigma
Listed skills include Six Sigma, Lean Manufacturing, Quality Management, Lean Management, and 2 others.
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Portland, Oregon
As Director of Customer Experience at Daimler Trucks North America, I lead our strategic Customer Experience initiative, our Customer and Dealer call centers, our Aftermarket Product Launch Readiness, as well as Service budgeting and special projects teams.
In my role as Director Field Service at Daimler Trucks North America I was responsible for our team of District Service Managers, Dealer relations and improvements for enhanced customer experience, and customer account relationships.
As a Lean Six Sigma Master Black in the Business Excellence team at DTNA, I work with executives on the continuous improvement of our Order to Build Value Stream, while coaching and managing a team of Black Belts working on cross-functional initiatives within the Value Stream.
Lead strategic quality improvement initiatives across all Daimler Trucks North American Manufacturing facilities in U.S. and Mexico.
Expat Quality Manager at Santiago Mexico Manufacturing Plant. Focus on building customer confidence in Plant.
Managed Cab build and E-Coat Production areas, responsible for 100 production workers across multiple shifts producing 60 cabs per day.
Responsible for leading quality improvements across many Plant processes, including ISO 9001. Plant liaison for DCMA Military inspectors.
Activities and Societies: American Society for Quality Member (ASQ) American Production and Inventory Control Society (APICS) - Student.
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Erick Nelson works for Daimler Trucks North America.
Erick Nelson is listed as Director of Customer Experience at Daimler Trucks North America at Daimler Trucks North America.
AeroLeads has found 1 work email signal at @daimler.com for Erick Nelson at Daimler Trucks North America.
Erick Nelson is based in Portland, Oregon, United States while working with Daimler Trucks North America.
Erick Nelson has worked for Daimler Trucks North America.
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Erick Nelson holds Certificate Of Applied Leadership, Organizational Leadership from Imd Business School.
Erick Nelson is listed with skills including Six Sigma, Lean Manufacturing, Quality Management, Lean Management, Team Leadership, and Workshop Facilitation.
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