The Shrine Auditorium and Expo Hall ticketing and box office manager.

• Act as primary advisor and consultant for client’s ticketing and event needs, providing expertise in all aspects of the client relationship• Build and cultivate excellent client relationships by monitoring client support service levels • Manage problem resolution, including, but not limited to, researching complaints; troubleshooting software, hardware and event issues; resolving issues with Customer Service; and providing specific issue details to expedite problem resolution• Provide on-site support for clients’ day of show.

• Manage ticketing for 180 to 200 regional concerts annually, from show build to settlement. Assigned to diverse clubs and theaters, ranging from 800 to 6,000 capacity venues.• Ticketing Manager for Goldenvoice’s new venture with Queen Mary Event Park. Ticketed 6 festivals in its opening season with capacities of 10,0000-18,500 attendees• Coordinate with ticketing vendors to oversee show builds and maintenance as well as troubleshoot and solve ticketing issues• Liaise with talent buyer, marketing and production to confirm pricing, scaling and production needs per show. Work closely with artist management, agents and labels to maintain updated ticket sales reports and execute holds and orders• Oversee staffing and management of box office operations and customer service night of shows. • Assist festival ticketing at annual festivals such as Coachella Music & Arts Festival, FYF, Stagecoach and Desert Trip.• Superior knowledge and experience with ticketing platforms including Ticketmaster, AXS and Gingerbread Shed

Handled all managerial, financial and administrative tasks dealing with daily store operations. Balanced box office ticket sales for Glasshouse Concert Hall as well as major external events including Coachella, LA Weekly Detour, Stagecoach, Vans Warp Tour, and F Yeah Fest. Purchase and manage inventory of records and CD’s.

Created all invoices and design stages for major music festivals including Coachella, Stagecoach, LA Weekly Detour, Rock the Bells, Electric Daisy Carnival and Dub Car Show. Handled all insurances for stage and barricade assignments. Coordinated payroll, invoicing and transport of stage equipment and barricades.

• Managed venue financial budgets and statements. Ensured compliance of federal, state and local regulatory laws and rules for financial and tax reporting. • Handled all day-to-day venue operations and activities; Supervised all building maintenance needs, coordinated staffing/ payroll and managed vendors, security and medical personnel.• Coordinated acquisition of various permits and licenses from city and state organizations, as needed to maintain local and state compliance. Developed and maintained strong city relationships with local Police Department, Fire Department and City Council.• Edited and executed all artist contracts; Served as primary liaison to artists, tour management and agents pre and day-of-show as well as coordinated concert settlements. • Head of Glasshouse Box Office. Managed box office ticket sales and will call ticketing. Coordinated guest lists, daily ticket audits and receipt reports. Provided ticket counts to agents and Glasshouse staff• Hired, supervised and developed a staff of more than 40 employees.• Project managed the expansion of the Glasshouse venue with the construction and opening of Acerogami Lounge.

Recruited annually to assist with artist relations for Goldenvoice-produced music festivals such as Coachella Valley Music and Arts Festival and Stagecoach Country Music Festival. Liaised with artists, tour managers and stage crews to ensure assigned stage set schedules ran smoothly and on time. Worked closely with production and stage managers to resolve any artist-related issues.