Erick Perez Email & Phone Number

Orlando, Florida, United States

•Part of the Amazon Trailblazer Program, a highly selective Operations upskilling program•On site finance analyst for two Amazon robotics facilities, which collectively employ 6K+ employees and ship 4M+ orders on a weekly basis•Utilize Excel, SQL and AWS Quicksight for ETL analysis on one of hundreds of Amazon KPIs

West Deptford, New Jersey, United States

KEY ACHIEVEMENTS• Have overseen the onboarding of 808 night time associates. This included a class of 112 associates, which is the largest Behind the Smile class ACY1 has ever had• Decreased building Inventory record defect rate from 32,000 DPMO in December 2023 to a 6 month low of 15,200 DPMO in March 2024RESPONSIBILITIES• Contribute to and implement training programs for associates, managers, trainers and others (i.e., participating in and conducting needs analysis, skills development classes, cross-training, manager leadership training)• Work alongside GM, Sr Operations and Finance managers to plan labor hours needed for onboarding and training.• Attend site, regional and network calls for Learning and ICQA departments• Partner with Inbound and Outbound departments to help decrease and control various ICQA metrics such as inventory defects, gross unit adjustments, concessions, etc.

Swedesboro, New Jersey, United States

KEY ACHIEVEMENTS• Part of operations team that successfully led DJE3 to Top On Road Productivity award for Q3 and Q4 in the South Jersey Region• Successfully helped DJE3 process a record 458,000 packages in week 50 and deliver a record 75,398 packages in a day during Peak 22’ RESPONSIBILITIES• Actively work alongside Hiring PMs and 8 different DSP companies to make sure driver staffing needs for the building were met• Support Delivery Service Partner (DSP) owners by assisting them in business/capacity planning, invoice disputes and short/long term planning to improve their performance through daily/weekly DSP Performance Review meetings• Deep dive various metrics using AWS Quicksight, Excel and other BI tools to identify areas of opportunity and implement strategies to improve efficiency, quality, and cost• Manage team of 3-30 associates between 2 different departments with the help of shift assistants and other Area Managers

Swedesboro, New Jersey, United States

KEY ACHIEVEMENTS• Part of operations team that successfully led DJE3 to Top Shop award in the Philly Metro region from November 21’- January 22’• Utilized by Site Leadership to support neighboring sites (DJE2, DDP2, DDP7) by training Area Managers and Process AssistantsRESPONSIBILITIES• Support RTS operations of the building by solving any on road problems faced by drivers, to reduce the amount of un-successful deliveries to customers• Successfully manage and assign tasks to team of 3-5 RTS associates to cover business needs• Deep dive various metrics using AWS Quicksight, Excel and other BI tools to identify areas of opportunity and implement strategies to improve efficiency, quality, and cost

Vineland, New Jersey, United States

RESPONSIBILITIES• Observes all safety rules and OSHA regulations and performs job in a safe manner• Able to run automated equipment when assigned and perform proper operation of packaging equipment• Interprets data using charts and takes appropriate action• Performs miscellaneous related duties as assigned by supervisor

Vineland, New Jersey

KEY ACHIEVEMENTS• Successfully developing and implementing an innovative POS system, significantly increasing efficiency for order taking• Expertly growing revenue for the organization by implementing efficiency upgrades throughout the company• Significantly improving customer satisfaction by creating a welcoming and friendly environmentRESPONSIBILITIES• Clearly communicating with customers, actively developing and implementing innovative solutions to resolve all queries and complaints within a timely manner• Professionally managing GoParrot.com and working with the team behind the platform to update and modify the current online ordering system• Effectively overseeing and managing 8 employees • Consistently providing crucial assistance as part of a dedicated team to complete all daily objectives

Bsc, Computer Science | Data Analytics

Effectively the Product Owner on a project focusing on source code storage for ASRC federal mission solutions

Associate'S Degree, Computer Science

Activities and Societies: Phi Theta Kappa Honor Society - March 2018 | Mu Alpha Theta Honor Society- May 2018 | Latin American Club

Education record