Erick Perez Email & Phone Number

Costa Rica

Costa Rica

Costa Rica

Santa Ana Escazu

Fraud analyst skills and Master Data abilities • Identity Validation protocols such as KYC (know your customer regulations)• SSL (Secure socket layer) • Knowledge and background to prevent identity theft, ATO (Account take over), financial fraud, money laundering and terrorist financing. • Legal and sensitive documentation handling• Intermedium excel skills and Data Bases searching skills, the basis(MySQL)• AML (Anti-Money laundry compliance)• Time management and mature attitudeAnalyze and interpret data from online transactions (money transfers), looking for fraud patterns, identity theft or any other kind of online fraud or scam in which the customer is tricked to send money, conduct interviews to find any kind of suspicious activity in a transaction. Thanks to my outstanding performance I am part of the “White Gloves” team, in charge of high risk and complex analysis transactions. Meetings with QA team to keep themes up to date, meetings with team supervisors and manager to provide the new hires feedback. Fraud analyst skills and Master Data abilities • Identity Validation protocols such as KYC (know your customer regulations)• SSL (Secure socket layer) • Knowledge and background to prevent identity theft, ATO (Account take over), financial fraud, money laundering and terrorist financing. • Legal and sensitive documentation handling• Intermedium excel skills and Data Bases analysis skills, the basis (MySQL, NEO4J)• AML (Anti-Money laundry compliance)• Time management and mature attitudeOrganization data skills• SAP(Basis)Programming skills• HTML5 semantic• CSS and CSS3• JavaScript• Frameworks like jQuery, moo tool and jQuery UI. • Angularjs• Responsive and Cross browsing techniques• In-browsing developer tools (firebug, internet explorer developer tool, colorzilla)• Dreamweaver CS6, Aptana, notepad ++ and Photoshop CS6. • MySQL the basis• NEO4J DATASES The basis• PHP• Dynamic stylesheet(Excel intermedium background)

Rohrmoser Sabana

Associate I was a critical part of their mission to deliver timely, accurate and professional customer service to all Gamestop’s customers. I was required to be an action-orientated, flexible problem-solver who assisted customers in expediting orders and correcting post-sale problems. I had to communicate with customers primarily via email and utilise a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fast paced environment.

Hatillo Centro San Jose

At Sykes I provided customer service to the Bank of America account. Providing support to their loyalty customers. Using several software tools to manage their subscriptions, accounts and orders, check on the balance of the accounts and provide information for transactions made within the bank.

Bachelor’S Degree, Computer Software Engineering, Advanced

Computer applications software engineers help design, program, test, maintain and repair computer applications for businesses and private.

Certificate Program, Web Designing, Intermediate

Programming skills • HTML5 semantic • CSS and CSS3 • JavaScript • Frameworks like jQuery, moo tool and jQuery UI. • Responsive and Cross.

Certificate Program, English Language And Literature, General, Intermediate

Speaking and writing English skills, good understanding and proactive attitude.

Certificate Program, Técnico De Equipo De Cómputo, Advanced

Activities and Societies: English team memberOperador de equipo de cómputo Instituto Nacional de aprendizaje. Excel background: - Tablas y.