Erick Ramos Email & Phone Number

Ciudad De México, México

• Led a team, providing guidance and continuous feedback to improve performance.
• Monitored KPIs, identifying areas of opportunity, and developing optimization strategies.
• Managed administrative tasks, including scheduling, permissions, and daily operations supervision.
• Provided operational support, resolving issues related to deliveries and payment methods efficiently.
• Implemented improvements in internal tools such as Salesforce and Uber systems, increasing team efficiency.
• Coordinated strategies to enhance customer satisfaction, improving case resolution rates.

Ciudad De México, México

• Led an operational team, ensuring objectives and quality standards in order and delivery management were met.
• Improved team KPIs through metric analysis, constant feedback, and optimization strategies.
• Supervised and managed administrative tasks, including scheduling, permissions, and performance evaluations.
• Implemented solutions to resolve issues related to couriers and operations, optimizing customer experience.
• Identified and corrected inefficient practices, strengthening internal processes and ensuring effective service.

Ciudad De México, México

• Improved team KPIs through metric analysis and effective strategy implementation.
• Provided support to couriers, resolving issues related to deliveries and payment methods promptly.
• Managed administrative tasks, including scheduling, permissions, and resource supervision.
• Implemented training programs for the team, improving their performance and customer service skills.

• Provided customer support via email and chat, resolving inquiries efficiently.
• Addressed issues related to orders and payments, ensuring a positive user experience.
• Identified and managed potential fraud cases, contributing to operational security.
• Collaborated with cross-departmental teams to ensure high-quality customer service standards.

Ciudad De México Y Alrededores, México

• Addressed and resolved customer inquiries regarding mobile services, billing, and recharges.
• Managed technical issues, providing quick and effective solutions.
• Delivered detailed information on products and promotions, contributing to additional sales.
• Collaborated on internal process improvements, optimizing response times and customer service.

Ciudad De México Y Alrededores, México

• Addressed and resolved customer inquiries related to mobile services, billing, and recharges.
• Managed technical issues, providing quick and effective solutions.
• Delivered detailed information on products and promotions, contributing to additional sales.
• Collaborated on internal process improvements, optimizing response times and customer service.

Licenciatura, Química Farmacéutica Biológica

Licenciatura, Business Administration And Management, General