Erick Ramos Email & Phone Number

Ciudad De México, México

• Led a team, providing guidance and continuous feedback to improve performance.• Monitored KPIs, identifying areas of opportunity, and developing optimization strategies.• Managed administrative tasks, including scheduling, permissions, and daily operations supervision.• Provided operational support, resolving issues related to deliveries and payment methods efficiently.• Implemented improvements in internal tools such as Salesforce and Uber systems, increasing team efficiency.• Coordinated strategies to enhance customer satisfaction, improving case resolution rates.

Ciudad De México, México

• Led an operational team, ensuring objectives and quality standards in order and delivery management were met.• Improved team KPIs through metric analysis, constant feedback, and optimization strategies.• Supervised and managed administrative tasks, including scheduling, permissions, and performance evaluations.• Implemented solutions to resolve issues related to couriers and operations, optimizing customer experience.• Identified and corrected inefficient practices, strengthening internal processes and ensuring effective service.

Ciudad De México, México

• Improved team KPIs through metric analysis and effective strategy implementation.• Provided support to couriers, resolving issues related to deliveries and payment methods promptly.• Managed administrative tasks, including scheduling, permissions, and resource supervision.• Implemented training programs for the team, improving their performance and customer service skills.

• Provided customer support via email and chat, resolving inquiries efficiently.• Addressed issues related to orders and payments, ensuring a positive user experience.• Identified and managed potential fraud cases, contributing to operational security.• Collaborated with cross-departmental teams to ensure high-quality customer service standards.

Ciudad De México Y Alrededores, México

• Addressed and resolved customer inquiries regarding mobile services, billing, and recharges.• Managed technical issues, providing quick and effective solutions.• Delivered detailed information on products and promotions, contributing to additional sales.• Collaborated on internal process improvements, optimizing response times and customer service.

Ciudad De México Y Alrededores, México

• Addressed and resolved customer inquiries related to mobile services, billing, and recharges.• Managed technical issues, providing quick and effective solutions.• Delivered detailed information on products and promotions, contributing to additional sales.• Collaborated on internal process improvements, optimizing response times and customer service.

Licenciatura, Química Farmacéutica Biológica

Licenciatura, Business Administration And Management, General