Erick Reyes Email and Phone Number
Erick Reyes work email
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Erick Reyes personal email
With a dedicated focus on Kubernetes and customer success, my role at Microsoft as an AKS Support Engineer has sharpened my abilities in container orchestration and infrastructure troubleshooting. Our team is recognized for reducing complexity in cloud environments and delivering measurable improvements in system performance and reliability.Previously, as a Technical Support Engineer III at Teleport, I contributed to the consolidation of infrastructure access capabilities, enhancing both security and productivity. My commitment to excellence is reflected in the continuous refinement of monitoring tools and the mentorship of new engineers, ensuring that our collective expertise drives innovation in cloud technology.
Microsoft
View- Website:
- microsoft.com
- Employees:
- 10
- Company phone:
- 0124 415 8000
-
Aks Support EngineerMicrosoft Sep 2023 - PresentRedmond, Washington, Us
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Technical Support Engineer IiiTeleport Jan 2022 - May 2023Oakland, California, UsTeleport is the easiest, most secure way to access all your infrastructure. Our platform, the open-source Teleport Access Plane, consolidates the four essential infrastructure access capabilities every security-conscious organization needs: connectivity, authentication, authorization, and audit. By consolidating all aspects of infrastructure access into a single platform, Teleport reduces attack surface area, cuts operational overhead, easily enforces compliance, and improves productivity. The Teleport Access Plane replaces VPNs, shared credentials, and legacy privileged access management technologies, improving security and engineering productivity. -
Senior Cloud Support Engineer (L3)Mirantis Jan 2021 - Jan 2022Campbell, California, UsAs an L3 engineer: - Provide front-line technical support to OpenStack and Docker Enterprise customers with the high-level technical aptitude to promptly resolve problems- Effectively deploy, test, and troubleshoot Kubernetes clusters with high efficiency on-prem and on Amazon Web Services (AWS)- Tune and monitor Stacklight, open source monitoring and alerting tool comprised of Prometheus, Grafana, ElasticSearch, and InfluxDB, to ensure peak performance of supported cloud environments- Mentor and develop training plans to ensure exceptional career progression of new engineers- Diagnose and resolve complex caseloads in wide-ranging technologies, including Ceph, OpenVSwitch, OpenContrail, and RabbitMQ, promptly to meet and exceed customer satisfaction -
Cloud Operations Engineer (L2)Mirantis Sep 2020 - Jan 2021Campbell, California, UsAs an L2 Engineer:- Resolve Critical OpenStack issues- Work ticket queue (SFDC) to help maintain contracted SLAs - Maintain our Stacklight Open Source monitoring tool - Troubleshooting OpenStack components and fixing bugs- Bug reporting and project follow up - Trained junior engineers - Assisted with on-call rotation - Write up infrastructure change procedures Skills:- Advance System Admin knowledge - OpenStack, Linux, Ubuntu, KVM, XEN, CentOS, Docker, and Kubernetes- Advance understanding of scripting language - Python- Advance understanding of network protocols- Customer Service- Manage training tools
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Junior EngineerMirantis Jan 2019 - Sep 2020Campbell, California, UsAs a Junior Engineer:- 1st stop for OpenStack troubleshooting and issue triage- Work ticket queue (SFDC) to help maintain contracted SLA’s and delight customers - Learn and tune Stacklight our Open Source monitoring tool - Troubleshooting OpenStack components and fixing bugs- Bug reporting and project follow up Skills:- General System Admin knowledge - Openstack, Linux, Ubuntu, KVM, XEN, CentOS, Docker and Kubernetes- General understanding of scripting language - Python- General understanding of network protocols- Customer Service
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Testing TechnologistGrifols Jul 2014 - Jan 2019Sant Cugat Del Vallès, Barcelona, Es -
Chemistry/Math TutorSt. Edward'S University Aug 2011 - May 2014Austin, Texas, Us -
Teaching AssistantSt. Edward'S University 2011 - 2014Austin, Texas, Us
Erick Reyes Skills
Erick Reyes Education Details
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St.Edward'S UniversityChemistry -
St.Edward'S UniversityChemistry/ Mathematics Minor
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St.Edward'S UniversityChemistry
Frequently Asked Questions about Erick Reyes
What company does Erick Reyes work for?
Erick Reyes works for Microsoft
What is Erick Reyes's role at the current company?
Erick Reyes's current role is AKS Support Engineer @ Microsoft | Certified Kubernetes Administrator.
What is Erick Reyes's email address?
Erick Reyes's email address is er****@****tis.com
What schools did Erick Reyes attend?
Erick Reyes attended St.edward's University, St.edward's University, St.edward's University.
What skills is Erick Reyes known for?
Erick Reyes has skills like Microsoft Office, Microsoft Excel, Microsoft Word, Powerpoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, English, Teaching.
Who are Erick Reyes's colleagues?
Erick Reyes's colleagues are Sarah U., Linda Msibi, Palash Agrawal, Mustafa Jama, Meire Lopes, Ritesh Kumar Sinha, Chetan Khetani.
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