Erick Fernandes Email and Phone Number

- Bilingual L1/L2 support to internal clients through calls, chats, and tickets, via ServiceNow.- Handling access to many different applications within many departments.- Active Directory access management, following SOX principles.- Software and hardware troubleshooting.- Delivering work performance to meet SLAs.

- Technical support for users through tickets on the Pipefy platform for issues related to hardware or software.- Cleaning, preventive, and corrective maintenance of computers, laptops, and other devices.- Cataloging and inventory of active devices and peripherals.- Formatting, installing programs, and configuring access permissions for employees' computers and laptops.- Configuring access and permissions on the file server for users via Active Directory.- Mapping folders and devices on the network.- Support and administration of the Office 365 suite, including configuring access and permissions for OneDrive, SharePoint, among others.- Management and migration of emails through the Locaweb and Office 365 (Outlook) platforms.