Management and Leadership Department: Human Resources, Business LeadershipInternational Business Department: Global Risks

• Lead and execute HR processes (Talent Acquisition, Talent Management & Compensation) for OXXO through Agile methodologies, managing a headcount of 12,000 employees across 32 states; coordinating a team of 30 analysts.• Develop and cultivate partnerships with Senior Leadership to ensure recruiting efforts are aligned with processes, procedures, policies, and tools to yield the best talent to meet the needs of the business.• Advise, recommend, and evaluate talent related metrics to determine overall effectiveness and/or gaps with talent initiatives or practices.• Provide coaching, mentoring and ongoing development to the recruiting team talent. Leverage and track recruiter effectiveness against best of class recruiting tools, time to fill and hiring manager satisfaction. Achievements:• Developed a recruitment dashboard to visualize +500 job openings by level and locations.• Reduced from 10 days to 1 day the candidate vetting process by introducing digital contract signature, changing the medical check-up to post-recruitment, and redesigning the background check to 1 hour.• Increased 10% in recruiter productivity by designing a workload calculator for the Recruitment Center that divides research and consulting roles for business departments.

• Create and execute HR programs that support leaders to develop appropriate Employee Relations plans and interventions for a headcount of 900 employees.• Develop and deliver training programs for leaders and team members to promote employee engagement and retention best practices. • Analyze on key performance indicators initiatives to identify areas for improvement in employee retention, engagement, and experience.

• Provide HR advisory and consultancy service to a headcount of 50 employees and senior managers on HR issues, procedures, and policies consistent with employee standards, legislation, and guidelines.• Design, implement and manage the strategy, policies and procedures related to Organizational Development to attain the business objectives (communication, culture, events, training, development, structure, organizational climate). • Conduct benefits review including analysis of plan options, cost analysis, etc. while working directly with benefit partners.Achievements:• Achieved annual savings of 52% by negotiating the transition of the major medical insurance policy.

• Serve as the primary HR point of contact to a headcount of 70 employees and managers in HR Ops, Recruitment, Organizational Development, Training, etc.• Partner with the Talent Acquisition team regarding recruitment activities including candidate screening and interviewing scheduling, onboarding, and company training.• Support HR management processes including leadership development, performance improvement, culture, employee engagement, and organizational design.Achievements:• Achieved 0% turnover of new employees in the organization by an effective onboarding program. • Redesigned the recruitment process in digital format, reducing 2 hours of work-per-analyst.

• Manage the complete HR life cycle (from recruitment, compensation, and organizational levels) of +100,000 employees across the United States, Canada and Mexico.• Collaborate with HR Managers, HRBPs and business stakeholders to define SLAs, manage the backlog and release schedule, as well as manage timelines and capacity of the team to align with the business requirements.• Provide operational and administrative support for critical HR systems including payroll, performance management, and talent acquisition systems.• Provide support to managers and employees by answering general HR requests. Achievements:• Achieved 100% of the requests on time through the SOX Matrix.• Reduced by 50% mistakes in processes by creating interactive videos.

▪ Managed Michelin’s key accounts in the U.S.A. (Sam’s and Costco).▪ Determined whether voice of customer comments proceeded or not and processed the ones that applied.

▪ Applied competency interviews to candidates for vacancies.▪ Applied and analyzed psychometric tests for interviewed candidates.▪ Developed and updated job profiles.