Erick Schuster Email & Phone Number

Rockford, Illinois Area

• Supervise and lead 10-15 warehouse and delivery staff working across two Madison locations• Receive 100+ pieces of furniture daily and oversee team while items are cycled into inventory• Determine which pieces are staged for delivery, received into the warehouse inventory or moved onto the show floor• Maintain surplus inventory by organizing and fully stocking clearance centers at each store location• Create and implement staffing plans based on daily delivery and warehouse needs• Provide customer service leadership to solve a range of issues such as incorrectly sized furniture, home damage and schedule changes• Recommend and carry out appropriate disciplinary action, making sure to include HR when necessary• Fluent knowledge of Escalate software used to organize deliveries• Continue to execute many tasks that had performed as Regional Warehouse Supervisor

Madison, Wisconsin Area

• Organized 25-30 deliveries daily within 100 mile radius of Madison• Routed and supervised three trucks with daily delivery runs and checked in trucks at end of day• Identified and resolved warehouse issues such as missing inventory and delivery timeframe conflicts• Handled customer concerns and complaints by troubleshooting and executing solutions• Coached drivers on best practices of delivery technique, customer service and safety procedures• Trained warehouse staff in how to pull the right piece of furniture, how to make sure product is properly wrapped and ready for delivery, and how to professionally interact with customers

Madison, Wisconsin Area

• Delivered and assembled home furnishings with focus on efficiency and positive customer experience• Self-managed daily route and kept pace to remain on time• Mastered all aspects of managing a delivery truck including appropriate communication with customers, keeping delivery helpers on task and fulfilling the order to customer expectations• Maintained daily truck log making sure truck was ready for delivery and fully equipped• Provided on-the-job training to delivery helpers focusing on how to safely carry furniture into a house and how to build each piece

Wisconsin Dells, Wi

• Setup conventions, meetings and weddings under tight turnarounds and timelines• Handled customer questions and assisted customers in organization of their functions• Trained new employees on how to efficiently manage the many details of setup coordination• Cooked meals and ran buffets and seated events