Responsibilities:• Earn the confidence of customers, partners and colleagues as trusted advisor in Digital Performance Management;• Represent Dynatrace as a product expert on its technology;• Provide report and quality assurance for services delivery including regular, accurate task status information, including progress and associated risks or issues;• Deploy, administer, configure, maintain, and mature Dynatrace technology as it is related to customer needs;• Ensure effective monitoring of critical business applications at customer sites;• Build and enhance dashboards, reports and alerts to meet customer requirements;• Help customers troubleshoot, profile, and predict application performance issues;• Mentor and train customers and partners on Dynatrace technology and best practices;• Assist sales team in identifying new opportunities for product and services at customers;• Build Dynatrace brand loyalty;• Defend Dynatrace solution against competitive threats.

Responsibilities:• Earn the confidence of customers, partners and colleagues as trusted advisor in Digital Performance Management;• Represent Dynatrace as a product expert on its technology;• Provide report and quality assurance for services delivery including regular, accurate task status information, including progress and associated risks or issues;• Deploy, administer, configure, maintain, and mature Dynatrace technology as it is related to customer needs;• Ensure effective monitoring of critical business applications at customer sites;• Build and enhance dashboards, reports and alerts to meet customer requirements;• Help customers troubleshoot, profile, and predict application performance issues;• Mentor and train customers and partners on Dynatrace technology and best practices;• Assist sales team in identifying new opportunities for product and services at customers;• Build Dynatrace brand loyalty;• Defend Dynatrace solution against competitive threats.

Operational management of DevOps team focused on Multcloud environment (AWS, Azure and Oracle). Service Level Management (SLM). Monitoring of indicators (kpi's) and support for operational and strategic business decisions. Management, updating and renewal of contracts with suppliers. Responsible for the support of Internet portals (NETCOMBO, CLARO, CLARO TV and EMBRATEL) on a 24x7 basis. Alert tracking, dashboads and user experience through Dynatrace. Planning of strategic changes in the environment and new projects aligned with the group's business areas. Project Management Digital Transformation and Digital Cloud.

Expertise in strategic infrastructure and data center projects with high financial impact and high complexity in hosting, colocation, cloud, payment and telecommunications demands. Phase planning and project changes through schedules, risk identification and reduction, coordination of activities with clients and internal / external operations teams, according to PMBOK / PMO, ITIL and COBIT practices.

Negotiate with the internal and external client, aiming to develop an IT services structure aligned with the business strategies and requirements. Organize IT processes with a management model based on ITIL® and Cobit best practices. Ensure sustainable and efficient service delivery (ITSM). Manage projects for IT by applying methodology adhering to PMI® practices. Manage service levels (SLM). Track indicators (kpi's) and support IT operational and strategic decisions. Perform contract management and update. Manage IT controls for governance and actively participate in internal and external audits. Outline skills and lead work teams. Experience in large multinational companies in the segment of services and means of payment.Featured Customers- CIELO - Dedicated management of services, projects and contracts.- SODEXO - Dedicated management of services, projects and contracts.- ALELO - Dedicated management of services, projects and contracts.

Installation of backup agents on servers, configuration of media servers, tape labels, libraries, backup policies, Master Server administration, monitoring and configuration of backup and restore jobs (NETBACKUP, DATAPROTECTOR, OMNIBACK and LEGATO). Elaboration and execution of changes approved in committees. Level 3 support, ie direct interaction in solving critical issues that may affect the customer's business. Scheduled client upgrades of all backup tools. Outline skills and lead work teams.

Monitoring of links, hardware, applications, databases and processes that may affect the customer's business. Installation and configuration of monitoring agents on servers, extraction of statistical reports, installation / configuration and monitoring in the execution of server backup policies.

CA-Workload tool administration (job monitoring, creation and deletion), CA-Unicenter and Jobtrac (Mainframe) monitoring and administration, mainframe file transfer to low platform (Xcom and Connect) and to partners (Xcom, Connect, Sftp, Ftp), elaboration of shell scripts, analysis and performance in abort's occurred, execution of routines through Tools (Matera). Installation of backup agents on servers, configuration of media servers, tape labels, backup policies, Master Server administration, monitoring and configuration of backup and restore jobs (NETBACKUP). Installation and configuration of client server, TDP for Oracle, Informix, Sql and Lotus Domino, policy domain, storage pool, client node, path, library, drive, schedules, administration and creation of users and database, backup job execution and restore (TSM).

Creation and management of email accounts (Exchange), execution of jobs and procedures through SQL Oracle * Plus, FTP files, software support (Microsiga, Openvox, Meridian, Avaya etc.), hardware support (PCs and peripherals in general), area statistical reporting, and file backup / restore on Windows / Novell and Solaris (Arcserve) servers.

Responsible for the Server Operation area (Windows, Novell, Solaris, HP-UX, AIX and Tandem), monitoring and backup of all company processes (Orbitall and Redecard), through Unicenter, HP-Openview, Control- M and Arcserve. Internet monitoring (including restricted user access), tape cycling via pouch (sending and receiving tapes from the library), restoring files to users, creating and deleting backup jobs and incident handling via Peregrine (Service Center) and Notes Mail.

Monitoring of all Internet environment (Sites, Home Pages, Intranet) of UNIBANCO, through checklists and proprietary applications. Backup and monitoring (ArcServe, Telnet and Control-M) of all Bank low-platform servers (Novell, NT, Solaris, HP-UX and AIX).

Active in the areas of Help Desk, server backup and mainframe operation, was responsible for monitoring and backup of all processes and servers of the company (Orbitall, Credicard and Redecard). Such monitoring occurred through CICS, ROBOT's (Storagetek and IBM), Pelican, Connect-Direct and Servers (Windows, Novell and Risc).

Sales and Marketing Consultant

Phytecary and Console Operator (Jes2, Jes3, Roscoe, Os-390, Vtam, Vsam, JCL, Control-M, Db2, Tso, Eos, Racf and Robot's (Storagetek and IBM)).