Erick Silva Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brasil

São Paulo, Brasil

São Paulo, São Paulo, Brasil

São Paulo, SP, Brasil

Barueri, São Paulo

Barueri, São Paulo

• Responsibilities:
• Earn the confidence of customers, partners and colleagues as trusted advisor in Digital Performance Management;
• Represent Dynatrace as a product expert on its technology;
• Provide report and quality assurance for services delivery including regular, accurate task status information, including progress and associated risks or issues;
• Deploy, administer, configure, maintain, and mature Dynatrace technology as it is related to customer needs;
• Ensure effective monitoring of critical business applications at customer sites;

São Paulo, SP, Brasil

• Responsibilities:
• Earn the confidence of customers, partners and colleagues as trusted advisor in Digital Performance Management;
• Represent Dynatrace as a product expert on its technology;
• Provide report and quality assurance for services delivery including regular, accurate task status information, including progress and associated risks or issues;
• Deploy, administer, configure, maintain, and mature Dynatrace technology as it is related to customer needs;
• Ensure effective monitoring of critical business applications at customer sites;

São Paulo E Região, Brasil

Operational management of DevOps team focused on Multcloud environment (AWS, Azure and Oracle). Service Level Management (SLM). Monitoring of indicators (kpi's) and support for operational and strategic business decisions. Management, updating and renewal of contracts with suppliers. Responsible for the support of Internet portals (NETCOMBO, CLARO, CLARO.

São Paulo E Região, Brasil

Expertise in strategic infrastructure and data center projects with high financial impact and high complexity in hosting, colocation, cloud, payment and telecommunications demands. Phase planning and project changes through schedules, risk identification and reduction, coordination of activities with clients and internal / external operations teams.

São Paulo E Região, Brasil

Negotiate with the internal and external client, aiming to develop an IT services structure aligned with the business strategies and requirements. Organize IT processes with a management model based on ITIL® and Cobit best practices. Ensure sustainable and efficient service delivery (ITSM). Manage projects for IT by applying methodology adhering to PMI®.

São Paulo E Região, Brasil

Installation of backup agents on servers, configuration of media servers, tape labels, libraries, backup policies, Master Server administration, monitoring and configuration of backup and restore jobs (NETBACKUP, DATAPROTECTOR, OMNIBACK and LEGATO). Elaboration and execution of changes approved in committees. Level 3 support, ie direct interaction in.

SÃO Paulo

Monitoring of links, hardware, applications, databases and processes that may affect the customer's business. Installation and configuration of monitoring agents on servers, extraction of statistical reports, installation / configuration and monitoring in the execution of server backup policies.

SÃO Paulo

CA-Workload tool administration (job monitoring, creation and deletion), CA-Unicenter and Jobtrac (Mainframe) monitoring and administration, mainframe file transfer to low platform (Xcom and Connect) and to partners (Xcom, Connect, Sftp, Ftp), elaboration of shell scripts, analysis and performance in abort's occurred, execution of routines through Tools.

SÃO Paulo

Creation and management of email accounts (Exchange), execution of jobs and procedures through SQL Oracle * Plus, FTP files, software support (Microsiga, Openvox, Meridian, Avaya etc.), hardware support (PCs and peripherals in general), area statistical reporting, and file backup / restore on Windows / Novell and Solaris (Arcserve) servers.

São Paulo

Responsible for the Server Operation area (Windows, Novell, Solaris, HP-UX, AIX and Tandem), monitoring and backup of all company processes (Orbitall and Redecard), through Unicenter, HP-Openview, Control- M and Arcserve. Internet monitoring (including restricted user access), tape cycling via pouch (sending and receiving tapes from the library), restoring.

São Paulo E Região, Brasil

Monitoring of all Internet environment (Sites, Home Pages, Intranet) of UNIBANCO, through checklists and proprietary applications. Backup and monitoring (ArcServe, Telnet and Control-M) of all Bank low-platform servers (Novell, NT, Solaris, HP-UX and AIX).

São Paulo E Região, Brasil

Active in the areas of Help Desk, server backup and mainframe operation, was responsible for monitoring and backup of all processes and servers of the company (Orbitall, Credicard and Redecard). Such monitoring occurred through CICS, ROBOT's (Storagetek and IBM), Pelican, Connect-Direct and Servers (Windows, Novell and Risc).

Santos

Sales and Marketing Consultant

SÃO Paulo

Phytecary and Console Operator (Jes2, Jes3, Roscoe, Os-390, Vtam, Vsam, JCL, Control-M, Db2, Tso, Eos, Racf and Robot's (Storagetek and IBM)).