Last Mile Delivery for SHEIN & Temu On demand deliveryRoute OptimizationReal time tracking Fleet Management Sustainable Reverse Logistics Crowdsourced DeliveryIndustries : E-commerce, Pharmaceutical, Food , Automotive & Retail.

• Identifying, prospecting and recruiting high-potential partners, effectively prioritizing and managing a pipeline of partners to consistently meet/exceed quarterly targets.• Growing Partner commitments on Amazon marketplace through educational programs.• Building relationships with key influences and decision-makers within the executive teams of prospective accounts.• Implementing and tracking metrics for recording the success and quality of Partners in the category. Using these metrics to guide performance and uncovering hidden areas of opportunity.• Being a business partner for new sellers providing them with data-driven insights and advice to optimize their success.• Analysing customer data and making recommendations to maximize the potential of the assigned categories. Successfully executing the recommended strategy together with Partners.• Create and executing a strategic business development plan for South Africa with assigned Partners, and ensure alignment with the Amazon strategic direction and working with key internal stakeholders.• Identify specific customer segments and industry verticals to approach with a joint value proposition for using data analytics.• Ensure the Partners are successful using Amazon services and have the technical resources required to deliver against customer needs.• Communicate to Amazon Partner teams, field sales, solutions architects, business development partner’s capabilities and successes.

As a Business Unit Manager I report directly to the Executive of Axiz.The function entails profitable management of the Business unit(Rev & GP).The Business Unit focuses on product and sales management of these brands, Logitech, Kingston, Targus, Microsoft FPP. The overall scope includes, Vendor Management, Supply Chain, Finance (MDFs, Rebates, Billings, Obs, and Vendor Recoveries) and Sales & Product Management.Selling all vendor products to 250+resellers/partners

Managing a team of 20+ staff> Call Center Sales , 3 Retail Stores, Channel Partners/ Resellers. Retention's agents to deliver expected sales results by making outbound calls to establish lead lists and handle inbound calls from prospective clients.Budget Management and Planning• Designing and maintaining quality, sales and customer-service standards• Setting and meeting sales and performance targets for accuracy, efficiency, sales and quality• Maximize cross sell opportunities and strengthen client relationships• Drive sales growth through execution of various campaigns as well as business as usual activities.• Meets contact center sales and financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actionsHuman Resources Management and Planning• Accomplishing contact center human resource objectives by recruiting, selecting, on-boarding/ orienting, training, assigning, coaching, counselling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions.• Defining resource/ capacity planning, productivity and resource scheduling.Measuring and Reporting • Recording statistics, user rates and the performance levels of the center and preparing reports.• Prepares contact center performance reports by collecting, analyzing, and summarizing data and trends.Performance Management• Handling the most complex and escalated customer complaints or inquiries;• Maintaining and improving call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing department audits and analyses; managing process improvement and quality assurance programs• Planning and reviewing incentive structures and plans - cost/benefit analyses

• Creating and setting up systems to measure performance targets for efficiency, sales and quality • Managing the daily running of the call centre and all its employees • Liaising with supervisors, employees and third parties to gather information and resolve issues • Maintaining up-to-date knowledge of industry developments and involvement in networks • Monitoring random calls to improve quality, minimise errors and track operative performance • Coordinating staff recruitment, including writing vacancy advertisements and liaising with hr staff • Reviewing the performance of staff, identifying training needs and planning training sessions • Recording statistics, user rates and the performance levels of the centre and preparing reports • Handling the most complex customer complaints or enquiries • Organising staffing, including shift patterns and the number of staff required to meet demand • Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes • Forecasting and analysing data against budget figures on a weekly and/or monthly basis

• Responsible for meeting sales goals and overall quality of service• Conduct sales and marketing calls to book meetings with potential clients.• Send follow-up marketing materials and make follow-up monthly calls to establish relationships.• Call and personally visit potential, new and existing customers to facilitate new business.• Perform client presentations articulating the value proposition of product, solution, and service offerings• Coordinate efforts to improve the customer experience at the point of sale.• Manage product sales growth and individual sales effectiveness by reviewing sales activity schedule• Skilled in cold calling, consultative selling, negotiating contracts, forming alliances and partnering with others• Pursued long-term account strategy that maximized profits and assisted in cultivating long-term relationships with the appropriate decision makers• Monitored new account success by contacting customers at scheduled intervals

• Direct Selling of broadband services to consumers/ SMEs within covered geographic territory, Researched market opportunities, establish sales, and enhance product positioning. Analyse competitive service offerings, terms, benefits, and price points.• Increased client base by establishing relationships with prospective clients and preparing detailed presentations and proposals. • Acquired, developed and managed customer relationships to meet industry needs and expectations.• Generated & qualified leads through email marketing campaigns, cold calling & team referrals• Consistently achieved monthly targets• Did direct product marketing communicating straight to the consumer with advertising techniques such as fliers, catalogue distribution, promotional letters, and street advertising• Manage stock, Manage budget, Ensure compliance with all company policies and procedures

Cold Calling, Direct Sales, Out Bound calling