Erick Singleton Email & Phone Number

Cincinnati, Ohio, United States

Placing, auditing and verifying information from incoming window and patio door orders using a various amount of platforms and applications to procure order accuracy by using multiple multitasking programs.

Cincinnati, Ohio, United States

Given responsibility to govern 20 other employees on my team withanswering questions, solving issues and customer complaintsTaking inbound phone calls/texts to work on jobs from completion ofthe installationMaintaining professionalism and integrity during high volume daysWorking on invoicing jobs sent to AR to gather revenue for the fiscalmonthOther tasks handed from supervisor to complete as well as coachingand mentoring new team membersImplementing new best practices to enhance performance anddevelopment of better policies and procedures.Enhanced team productivity by implementing efficient workprocesses and regularly reviewing performance metrics.Developed team members'' skills through targeted coaching sessions,resulting in improved individual performance.

Cincinnati, Ohio, United States

Worked alongside senior team members to learn all related job tasksand rolesOutlined and directed all new projects for employee teamsAssisted with administrative tasks to better understand industryprocessesIncreased overall team efficiency and productivityAssessed projected business demands and maintained adequateemployee coverageTracked, recorded and reported customer satisfaction data for eachshiftDecreased costs by negotiating with vendors and suppliers for betterpricesMentored, coached and trained 10 manager-in-training teammembers to achieve organizational goals and sustain corporateobjectivesRan daily reports to assess performance and make proactiveadjustmentsAccomplished 3 major objectives in first yearHelped business managers keep operations running smoothly,increase revenue and optimize processes to capitalize on industrychangesStreamlined efficiency, reduced labor hours and boosted profitabilityto optimize overall productivityResponded to advanced issues with professional and relationshipfocused approachMaintained efficient, high-quality services while adhering to budgetlimitationsResolved customer issues efficiently to build loyaltyDrove profit increases by leveraging market knowledge and naturalleadership talents.