Erick Souza Email and Phone Number

My jobs descritions were to create chronograms defining the necessary information of project implementation for Large Enterprise Companies. I helped companies with installation, administration and education about the products that NetSecurity delivery as Trend Micro Deep Security and SaaS, ApexOne and SaaS, OfficeScan, InterScan Web Gateway, Mail Security, Mobile Security, EDR, XDR, Coud App Security, Cloud One(Network Security), Endpoint Encryption and Forcepoint DLP(Mail, Web and Data). I also was escalated to work with incident response, gap analysis, health check and root cause analysis projects, mostly with Ransomware attacks. My majory tasks was implementation of Trend Micro Products and Forcepoint products, Advanced technical support(Level 3), coach to other enployees of security improvement. In a strategy company I was assigned to work directly with the Large Companys, being the Technical Account Analyst, helping with the security experiences, with this approach we did a health check work of security products, assistance with implementation of Deep Security Saas and Deep Discovery Analyzer, configuring the platforms indicating practices for implementation and administration. One of the objectives was to identify opportunities within the company, with the intention to improve the security for Endpoints, mobiles devices and perimeter. I was designed to work with root cause analysis, identifying the source of the attack and all the security holes, covering the perimeter breaches and endpoints, security product migration and upgrades, with our knowledges the most cases the tasks should was in the less time and the most quality. Some times was necessary to work days and days to bring back the company to restore de servers and data integrity. I also worked with Proof Of Concepts to conduct the customers in the products understanding and to clarify the customer´s questions.

My responsibilities were to assist the customer in their Symantec product designs by phone, email and remote access. I was responsible for helping companies finish their projects, helping with planning, consulting, implementation and configuration. The main products it supported were: Endpoint Protection, Endpoint Protection .Cloud, Messaging Gateway, Mail Security for Exchange and Domino, Data Loss prevention (DLP) I am certified with Symantec Technical Support and Symantec sales specialist at: Symantec Endpoint Protection and Symantec Messaging Gateway. He was also responsible for training new hires to understand their roles and how to deal with different customers, he was also responsible for helping other employees with progress to understand products that they would support. As a trainee, I was responsible for administering internal lab machines and access control, using various technologies such as LDAP, No-IP, VPN, I have experience with virtual machines, the intention was to simulate the customer's environment to provide the best solution. At Symantec, I was scalated for some roles such as helping other support regions, with English being the primary language, in an OutBreak situation due to Ramsonware infection. I also contributed to the creation of internal / external documentation, where even today they are used to help customers and technical engineers with problems and difficulties with products, I was a pioneer in encouraging the Brazilian team in the creation and translation of documentation to assist technicians and customers. As I am easy to understand the products, I was selected to help pre-sales with their questions, PoCs and different ways to deliver the project to the customer. I was involved with consulting to plan the implementation of projects, such as: Grupo Pão de Açucar, Vale do Rio Doce, Riachuelo among others, I was asked to deliver in the best way and efforts to implement products: SEP, SMG, DLP and others.

I was responsible for the maintenance of ERP systems, monitoring of network traffic, Security Consultant for Endpoints, I was also responsible for the purchase of supplies related to information technology and environmental stationery.- On my journey at the company, I developed the Network Infrastructure, Host Configuration. I introduced Active Directory, managed and implemented servers (Windows 2008 and Linux), managed account configuration,He also worked as a Help Desk, with support for Windows (Workstation), Office Package, day-to-day questions and doubts.I implemented the security of E-mail, proxy, of the servers, with OpenSource tools: Squid, QMail, Postfix.Implemented load balancing, using firewall rules in IPTABLES.Implementation of print servers, database server (Windows 2008). Server backup routines (Linux / Windows), creation of an Internet server (Linux). Implementation of Terminal Service server (Windows 2008), Remote assistance to Linux servers.