Erick Suarez Email & Phone Number

United States

Pompano Beach, Florida

Territory Sales / Miami / Florida Keys

• Built and collaborated with high-performing sales team to exceed all yearly sales projections and KPI goals in an efficient and accurate manner.
• Fostered strong relationships with customers which led to a 98% customer satisfaction rating annually.
• Trained, coached and guided new account managers on marketing tools, sell-through strategies, territory product usage, pricing, inventory management, and customer retention..
• Constantly increased revenue and gross profit over prior year goals by developing a business plan that outlined key strategies and initiatives.
• Oversaw all aspects of selling within geographic territory consisting over 60 accounts.
• Liaised with buyers and owners to coordinate deliveries of equipment, point of sale merchandise, and displays within my geographic sales territory.

Miami/Fort Lauderdale Area

• Developed and maintained effective relations with 20 direct employees and over 300 indirect field service engineers.
• Investigated and resolved customer complaints in a timely and empathetic manner.
• Oversaw job performance and checked for accuracy, quality and to ensure that all job requirements were met.
• mentors staff to achieve professional development goals and exceed service target goals.
• Processed personnel paperwork and planned schedules to ensure top efficiency.
• Supervised staff and monitored performance, as well as coached and monitored in daily responsibilities.

Miami/Fort Lauderdale Area

• Coordinated team of forty field service engineers and monitored their sick, vacation, car stock, and training within the South Florida geographic area.
• Promoted safe and positive environment for all field service engineers using GPS monitoring.
• Increased operational efficiency by streamlining the team's workflow and shortened drive times which increased customer satisfaction.
• Balanced scheduling to maximize efficiency and ensure positive outcome.
• Point of contact for gathering and composing urgent customer request which was submitted to management and field service engineers to maintain efficient operational performance.
• Earned positive feedback from customers regarding service efficiency and reduced customer down time.

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 3.8 Gpa

Associate Of Arts - Aa, Business