Erick Thuranira Email & Phone Number

Nairobi County, Kenya

Review operations reports to ensure exceptions are acted upon or escalated within acceptable time frames..Ensure correct and accurate completion of all customer instructions and approve for processing at central operations.Ensure adherence to Bank cash, customer service and Back office procedures and regulations for all transactions.Enforce operational controls in the branch as per policy manuals.Proactively monitor savings accounts to avoid excesses and review overdrawn savings accounts and non-borrowing current accountReview commission/fee income accounts to prevent income leakage.Ensure debit or reversals passed to the income accounts is duly approved by the approving authority.Review suspense GL Accounts; Holdover and Transit GL accounts on a regular basis to ensure that entry items are reversed within acceptable time frames;Ensure the availability of all service delivery channels to ensure customers are kept fully attended to and that expectations are met.Approve new accounts in line with KYC proceduresManage efficient, timely and accurate processing of customer enquiries and complaints.Review Branch operations for continuous process improvement.Cross-sell the Bank’s products and services.Coach, mentor and engage in staff development.Ensure the general security in the branch.

Nairobi, Kenya

Managing a high net-worth customer base through ongoing sales of financial products.Providing exceptional customer service promoting bank's products and services.Answering call and resolving all customer queries as well as client visits.Ensure compliance to Bank Operational Risk Policy, Anti-Money Laundering Prevention policy ensuring compliance to internal and external controls.Capturing customer data in the system and carrying out amendments.Performing due-diligence on documentation and KYC verification.Enrolling customers to digital platforms.Cross-selling of bank products and participating in marketing.Explain, advise and promote bank products and services to customersResolving customers enquiries at the first instance by using the bank’s systems and escalating to the Operations Manager when need arises.Documents verification and account openingEnsure that items cashed are technically correct and signed, according to laid-down instructions.Deposit growth by recruitment of new customers and growth of existing clientsEnsure 100% compliance to the Bank’s policies and Procedures.

Preparing detailed audit on various projects in the school.Performing bookkeeping duties.Compiling all financial records and financial books in the school.Receiving students fee slips and preparing fee statements.Keeping records for all projects in the school and paying of manual workers.Operating all office machines such as photocopiers, scanners and computers.Handling travel arrangements and expense reports for the staff.Performing data entry.Preparation of financial documents for all construction projects in the school.