An Agile practitioner within the Digital Design Operations team and a servant leader supporting a group of user experience professionals for Attain, a mobile app that helps you follow your own path to better health.• Facilitated the creation of design plans for three program increments• Coordinated closely with two design managers on the design needs, dependencies, status, and other milestones related to design work. Identified and removed or escalated impediments and distractions that interfere with the team’s ability to achieve their sprint goals.

Sr. Program Manager during 2 periods at the company: 2010 – 2015 & 2019 – 2021Advocated role of design in product development by engaging with engineering and product management stakeholders to build relationships and clearly communicate status, schedule, and expectations. Empowered designers by coordinating and facilitating design initiatives and removing potential risks.• Promoted full transparency and visibility of design activities, assignments and progress to all cross functional teams by adapting, automating and documenting program management product design processes using available companywide tools.• Boosted design team efficiency by managing all product design process phases, reducing 20% of meetings and increasing time for design related work. • Conducted weekly stakeholders "4-in-a-box" meetings with product managers, engineers, designers and copy editors to ensure workflows and designs were reviewed, next steps were defined and any blockers were resolved.• Met bi-weekly with product managers and engineering leadership teams to ensure information needed was clearly negotiated, resourced and timely provided.• Fostered a great work environment by organizing and facilitating design sprint showcases, grooming and estimations meetings, inspect and adapt sessions, backlog and sharing reviews, and innovation and planning activities.

Created roadmaps and requirements for enhancing Citrix Insight Services, a cloud-based platform for instrumentation and telemetry.• Identified most features used by adding instrumentation and telemetry capabilities to 20+ Citrix products and components. • Expanded customer visibility and satisfaction by promoting 150+ product enhancements.• Educated customers and partners by presenting latest product features on annual conferences.

Developed and managed 3 User Experience internal web sites and lab environments to help designers and researchers to perform usability testing of Citrix Applications.• Created a visual design repository website with full search capabilities housing 1000+ images, icons and graphic assets.• Maintained a lab environment with latest products, including pre-released products, to support 20+ usability evaluations at multiple conferences.

• Led a small group of developers in analyze, design, development, maintenance and documentation of client/server and internet/intranet database applications. Great knowledge of the following software used in the construction of applications: Visual Studio.NET, Visual Interdev, SQL Server 2000, Windows Server 2003, MS Office, MS Visio, MS Access, Crystal Reports, Dynamic PDF Generator.• Managed university’s SQL Server databases and web servers.• Maintained enterprise educational software (Blackboard). • Served as instructor for faculty, staff, and students. Teaching web design and database administration courses.• Created and maintained Microsoft Active Directory user accounts and groups for over 10,000 faculty, staff and students.

• Trained programmers in Visual Objects Language. • Developed an automated system for control of a health clinic and a computer system for financial control of a retailer.

• Processed and distributed computerized claims for the different departments of a State Agency. • Developed computer systems to help control the inventory of prescription drugs in the network of health centers associated with the State Agency.