Erick Westerhoff Email & Phone Number

Arlington Work From Hole

Arlington, Tx

Specialist in Lincoln Luxury Motor Vehicles.

United States

Resolved requests for information based on knowledge of disaster programs and internal operating procedures. Reviewed Home, Business and Economic Injury loan application information submitted into the Electronic Load processing system for acceptance. Reviewed correspondence received from applicants to ensure accuracy for expedient loan processing for applicant. Worked with sensitive, confidential and proprietorial information requiring integrity and sound judgement with the maintenance and communication of such information. Up loaded information and up dated SBA database files for accuracy and streamlining saved data to eliminate unnecessary duplication of documents.

Arlington, Tx

Operations Manager responsible day to day operations of Commercial Contracts division and Retail Store Operations. Developed and implemented work strategies that resulted in improved production, decreased overhead cost, implemented performance improvement initiatives that resulted in excellent customer quality satisfaction, and reduced payroll costs. Trained retail staff resulting in reductions in customer issues/complaints, managed and resolved all retail customer issues resulting in increased customer retention, increased retail sales new customer volumes.

Dallas/Fort Worth Area

Responsible for guiding clients through the car buying process using a needs-based consultative approach. Responsible for processing all aspects of the sales transaction including trade-in vehicle appraisal, client budget concerns, vehicle selection, test drives, financial assistance, and accuracy of time-sensitive client documents.

Riverton, Wyoming

Store Manager responsible for day to day operations and performance/sales goals. Personally led store sales performance and consistently placed in the top three (Company-wide) for sales productivity. Responsible for recruiting, hiring, and training all new sales associates. Ensured accurate inventories; met or exceeded training requirements; provided exceptional customer service, earning multiple 10 pin awards for customer satisfaction. Coached store associates to excel in personal sales goals.

Tri Cities Washington

Started as a Sales Associate, consistently earning top 5 salespeople recognition. Promoted to Sales Manager and relocated from Rochester, WA, to Pasco, WA, to manage a new location. Within 8 months of relocating, I earned management responsibility for two locations in the Tri-cities area. Responsible for meeting sales goals, managing facility assets, hiring and training new associates, and liaison with representatives from U. S. Cellular.

Tumwater, Washigton

Manager of a nation-wide retail electronics store. Responsible for all facets of a business operations including sales, inventory control, recruiting, hiring, training, mentoring of associates, budget planning and execution, scheduling, conflict resolution, customer service. Responsible to stockholders for increasing revenue through sales and service.

Tacoma, Washington

Volunteer Coordinator for a non profit car museum. Responsible for recruiting, training, placement of 300+ all-volunteer workforce that was responsible for the care, cleaning, display, movement, and security of museum building and rare automobiles. Led event planning and execution, scheduling of volunteers for events ranging from one day to one week. Reported to Events Director, Board of Directors, Sponsors, and Founder.

Mcchord Afb, Wa

Retired honorably as a Flight Chief and Field Training Detachment Instructor. I conducted training on seven different courses ranging from six hours to seven days. Provided 1,100 hours of instruction in just over one year earning my instructional achievement award ahead of my peers. This achievement was required to attain my Community College of the Air Force Instructor certification; necessary to maintain college accreditation. Wrote and reviewed seven courses of curriculum to meet college accreditation standards and requirements. Performed “Outstanding” on all Instructor evaluations and always had high praise on presentation methods and student knowledge retention This career provided me progressive experience, training and education within a diverse workforce along with international experience.

Master'S Degree, Organizational Leadership

Bachelor Of Science (Bs), Workforce Education And Development

Bachelor Of Science - Bs, Workforce Development And Training