Erick Whitney Brown Email & Phone Number

Barrie, Ontario, Canada

Analyze transit operations data to ensure compliance with transit agreements, providing actionable insights for route optimization and reliability enhancement.• Serve as a key liaison between MVT and the City of Barrie, facilitating inquiries, audits, and information exchange to maintain compliance.• Spearhead the analysis, reporting, and resolution of transit accidents and incidents, contributing to safety improvements and risk mitigation strategies.• Ensures organization stays compliant with expected transit scheduling and performance in order to adhere to the transit agreement with the City of Barrie.• Manage documentation and submissions for regulatory compliance, developing and implementing training programs and protocols.• Collaborate with multiple departments to compile, prepare for review, and submit daily, monthly, annual, and ad-hoc reports on MVT’s adherence to transit contract with the City of Barrie.

Toronto

Led & authored the RFP office supply project in search for a new vendor. Collaborated closely with multiple office supply companies and sales teams, and successfully choosing a vendor while ensuring seamless communication with multiple internal departments to finalize the documents, and contracts for approval by department head.Supervised HR off-boarding of all employees including returning equipment and personal items, and updating internal mailing lists and other databases.Managed vendor relationship of the company’s coffee & drink provider, keeping accurate data on supply levels, managing third-party contractors, and balancing internal requests against our budget.Led further projects to find new vendors for other internal projects; including Recycle branding updating & an office-wide snack project.Reviewed and delegated tickets for facilities and operations tasks that required attention to relevant departments and employees. Submitted requests for review, escalated incidents when applicable and closed tickets on internal software.Completed various facilities management requests and tasks, successfully closing all assigned tickets on a consistent basis.Worked with a dedicated team to oversee and complete office moves, including scheduled moves for rotational analysts, large scale floor-wide moves, and miscellaneous employee moves.Managed and tracked all furniture, Office and file locker keys, locations, and numbers.Supervised training of 2 new coordinators to the team. Trained them on systems and procedures they would be required to learn and master in their HR & facilities roles. Directly managed staff, mailroom, and mail operations when Supervisor was unavailable or out of office.

Toronto, Ontario, Canada

Spearheaded full IT inventory and resupply of entire department as part of ‘Return to Office’ initiative. Planned, mapped, inventoried & contacted every employee on the floor (150 total) to verify new hybrid 60/40 work from home requirements. Collaborated with Managing Directors of IT to plan and execute the install of all new equipment and oversee everything was done in accordance to each person’s specifications.Supervised and organized onboarding for my team with the HR department for the department’s new employees. Ensured all forms were completed and signed by management for access to specialized software and IT equipment personalized based on new employee’s individual needs.Maintained files and Operation group’s Org Charts internally as well as updating entries for entire department. Kept extensive details on all New Hires, Departures, Transfers & Promotions to ensure seamless off boarding, temp employee & vendor invoicing and floor planning.Handled direct support for two Managing Directors by providing; calendar and scheduling management, expense reporting, contact review and signing, invoice management and file organization. Handling highly sensitive and confidential matters fro my team on a daily basis and provided backup coverage for the Head (Managing Director-GLT) while Executive Assistant was on leave.

North York, Ontario, Canada

Assisted CIBC clients in providing the perfect solutions for their banking needs. This included providing financial advice on bank accounts, mortgages, TFSA accounts and credit cards, while always ensuring the utmost security and discretion in advising clients of the best banking solution to meet their needs.Achieved consistent weekly sales, service & referral targets within my team. Always delivered exceptional customer service and was awarded by management for most punctual and consistent employee on my team.

Toronto, Canada Area

Spearheaded the TTC brand ambassador team at Union station. Ensure guests and athletes of the 2015 Pan Am games where able to navigate the TTC system to their respective sport events. Assisted the team at union station to be alert for any issue in the station. Including doing walk-throughs of station and track level for security issues. Trained to operate the CCTV cameras and look for suspicious packages or persons. Led the Eastern Ambassador division in my second year helping people navigate the new updates and changes to stations in the Danforth area.

Toronto

Created ‘Erick Whitney’s IT Help For Seniors’ business while in University. Helping seniors navigate everyday IT challenges, set up online banking, online shopping, buying new computers, setup smart tech & manage their online security.Created and submitted invoices for my clients for payment. Grew business from 1 client to over 55 with client referrals, and word of mouth of my trustworthiness and tech abilities.

Toronto, Canada Area

Managed Ticket Scanners and Sellers at East Ontario Bridge Gate, ensuring that all my employes were briefed on daily events and able to deal with customers in a professional manner, while promoting excellent teamwork among my employes.Resolved guest problems and complaints in a professional manner and in compliance with company policy, ensuring guest satisfaction to maximize potential return visits.Applied proper security at gate, monitoring closely for unauthorized personnel entering and monitored exit traffic.

Bachelor’S Degree, Politic'S And Governace

General Arts & Science