Ericka Barthe Email & Phone Number

Orlando, Florida, United States

-Processed payroll corrections, tax and amendment filings, ensuring accurate and timelysubmission to meet regulatory requirements and client expectations.-Completed processing and maintenance of a variety of documents related to intake, personneldata and filings. Updating case management per client utilizing appropriate software.- Responded to client inquiries regarding tax-related matters through verbal and written (email)communication, providing prompt and comprehensive… Show more -Processed payroll corrections, tax and amendment filings, ensuring accurate and timelysubmission to meet regulatory requirements and client expectations.-Completed processing and maintenance of a variety of documents related to intake, personneldata and filings. Updating case management per client utilizing appropriate software.- Responded to client inquiries regarding tax-related matters through verbal and written (email)communication, providing prompt and comprehensive support to address their concerns andensure client satisfaction.-Collaborated closely with internal teams and tax authorities to ensure accurate and timely taxprocessing for clients, maintaining a strong focus on compliance and regulatory guidelines Show less

United States

- Review and maintained client requests, updating records and providing support to customers.-Actively participated in training and mentoring initiatives, providing guidance and support tonew team members, facilitating their onboarding process and fostering collaborative andknowledgeable work environment.- Responded to client inquiries regarding bill and service related matters through verbal andwritten (email) communication, providing prompt and comprehensive support to… Show more - Review and maintained client requests, updating records and providing support to customers.-Actively participated in training and mentoring initiatives, providing guidance and support tonew team members, facilitating their onboarding process and fostering collaborative andknowledgeable work environment.- Responded to client inquiries regarding bill and service related matters through verbal andwritten (email) communication, providing prompt and comprehensive support to address theirconcerns and ensure client satisfaction.-Completed processing and maintenance of a variety of documents related to intake, personneldata and filings. Updating case management per client utilizing appropriate software. Show less

Orlando, Florida Area

• Coached and developed a team of between 12-15 associates from diverse backgrounds. Instructed associates on company policy, procedure and daily operations to meet or exceed required measurements. Performed associate assessment and developed coaching plans which increased individual performance by 10% monthly.• Provided customer service and financial consulting to approximately 70-80 clients daily, on the telephone and through written communications. Responded to escalations and special… Show more • Coached and developed a team of between 12-15 associates from diverse backgrounds. Instructed associates on company policy, procedure and daily operations to meet or exceed required measurements. Performed associate assessment and developed coaching plans which increased individual performance by 10% monthly.• Provided customer service and financial consulting to approximately 70-80 clients daily, on the telephone and through written communications. Responded to escalations and special priority calls daily, maximizing customer satisfaction rates by 3% annually.• Efficiently managed forecasting and scheduling based on organizational needs.Submitted,monitored and adjusted time-off requests and absences according to company policy and business requirements. Show less

High School Diploma, General Studies

Activities and Societies: Athletic Trainer, Lacrosse, Soccer

Education record