Ericka Benedict Email & Phone Number

Washington D.C. Metro Area

Frederick, Maryland

• Perform final reviews, research and remediations on security instrument such as Assignments, Modifications, Notes, Deed of Trust and Mortgages.• Cure defects on security instruments to obtain final certification by GNMA standards. • Final GNMA/FNMA Pool Certification Review of Security Instruments, Assignments and Modifications.

Frederick Md

• Single Point Of Contact to borrowers and/or agencies whose loans are delinquent or at high risk for delinquency.• Review various income documentation for investors including FNMA, GNMA, FHA, FHLMC and VA for submission to underwriting.• Help find solutions to maintain home ownership, including HAMP, proprietary modifications, repayment plans, etc. • Responsible for analyzing the borrowers’ financial situation and make recommendations on loan modifications/workout options to resolve delinquency. • Identify, maintain, track and log requested documentation for every loan modification review and communicate the loan modification decision, current status, options, timelines, coordination touch points, and borrower obligations through the process. • Educate customer on modification guidelines for different investors such as FHLMC, FNMA, VA, FHA AND Wells Owns.• Meet face to face with existing WF customers in various cities for Workshops for various organizations events.

Frederick Md

• Manage customer’s inquiries of home mortgage accounts. • Assisted with escalated and floor support calls on a daily basis that cannot be handle by our customer representative I, II or III.• Assisted with GEM work events, calls backs and follow up with resolution. • Assisted with escalated lien release request for close accounts. • Assisted with new hires class and crt/Irg, help them to understand Wells Fargo procedures and guide lines. • Trained in escalated calls & restitution checks.• Handle special refinance offers for existing customers and to non Wells Fargo customers at no closing cost refinance. • Assisted customers with questions in regards of their mortgage payments including taxes, insurance, mortgage insurance and any escrow related questions. • Participated in the consent project by mentoring representatives and performing quality reviews before their work is submitted.• Assisted monitoring Spanish quality review calls.• Assisted written correspondence with third party authorization project for Americas Servicing Company.

Wheaton Md

• Manage all application and re-certifications for a tax credit property. • Responsible for verification of residency, credit history and verification of employment for approval of applications.• Generate weekly reports for all activities, maintenance and vacancies. • Generate competitions analysis of neighbor’s communities on rent benefits. • Assist resident maintenance services and follow up upon request.