Ericka Collins Email & Phone Number

Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.Answered incoming calls, scheduled appointments and filed medical records.

Reviewed customer accounts for unusual activity or patterns indicative of potential fraud risks, flagging concerns for further investigation.Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.Maintained up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.

Improved customer payment compliance through negotiating mutually agreeable repayment plans.Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.