Ericka Erickson Email & Phone Number

-Provided technical assistance and support to users via phone, email, and in-person channels.-Diagnosed and resolved hardware, software, and network issues promptly to minimize downtime and optimize productivity.-Assisted with the installation, configuration, and maintenance of computer systems and software applications.-Documented support activities, including troubleshooting steps and resolutions, for future reference and knowledge sharing.-Collaborated with cross-functional teams to escalate and resolve complex technical issues.-Delivered training and guidance to end-users on utilizing technology tools effectively.-Maintained up-to-date knowledge of industry/ company trends and best practices to enhance technical support services.

Keeping the website up to date with deals and product availability.Monitored supplier operations to verify quality, quantity, delivery schedule and conformance to contract specifications.Consistently met financial targets with close monitoring of expenses, labor hours and supply use.Trained and mentored new employees to maximize team performance and achieve daily performance objectives.Trained current employees on additional job positions to maintain coverage of roles at all times.

Perris, California, United States

Maintained excel sheets of billing accounts and updated it accordingly .Trained new employees on products and POS systems. Processed returns / refunds / credited accounts .Managed inventory team schedule .effectively communicated and maintained vendor and team member relationships .Handled large amounts of cash effectively and efficiently.

Front End Web Development Course Track, Web Development

Front End Web Development involves web design and building the sites people use every day. It's a comprehensive skill set that's used.

Ged, General