Ericka Giles Email & Phone Number

Ambridge, Pa, Us

Ambridge, Pa, Us

Leetsdale, Pennsylvania, United States

𝐂𝐥𝐢𝐞𝐧𝐭 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬• Lead strategy and execution of corporate operations including strategic planning and sales optimization to drive continuous improvement in processes and client service.• Facilitate relationships with over 25 client organizations, suppliers, vendors, and executives focused on cross-functional relational equity creating strategic relationships leading to resolving unknown issues and finding new business opportunities.• Modernized the firm’s billing system by transitioning from a manual process to QuickBooks that reduced labor costs and expedited client payments resulting in a net new increase in revenue of 35%.𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬• Coordinate the allocation of capital for internal and third-party/vendor resources to ensure the effective execution of client requests and projects leading to a 15% decrease in delivery times.• Orchestrated and managed inventory reduction audit for more than 20 clients, identified under-performing clients, and on-boarded 3 new clients to secure $75K in additional annual revenue.• Led the partnership with a third-party vendor to analyze shipping-related costs resulting in recovered charges associated with late, lost, or incorrectly billed shipping packages and recouped $48K since March 2021.𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭• Planned and implemented an upgraded company-wide call center VoIP telephone system replacing manual operations for sales, marketing, and operations teams that achieved total savings of more than $400K.• Manage a multi-disciplinary client base comprised of B2C, and B2B with a focus on retail, non-profit, and associations all within the scope of the firm.• Implemented targeted collection procedures by stack ranking clients with the highest accounts receivable and initiated monthly calls that led to a reduction in client's outstanding receivables from $40K to zero.

Associates Degree, Business Management

Business Management