Spearheaded end-to-end processing of loans (FHA and Conventional) from set-up to closing in an organized and timely manner. Leveraged effective communication skills to coordinate mortgage settlements with borrower as well as handling all legal and title work. Carefully reviewed document checklists to ensure completeness and accuracy in addition to examining title, legal, and settlement documents. Maintained an individual pipeline of loans, pre-underwrite all loans to ensure proper supporting documentation, and coordinate and distribute lender and underwriting changes. Requested routine additional documentation from loan customer. Fostered and retained long-term relationships with borrowers and delivered an elevated level of customerservice. Led the development of a structured daily workflow to facilitate informed decision-making for underwriting department by creating a conditional checklist of requirements for refinance and purchase loans, ultimately improving the ability to close and fund more loans each month.

Supervise mortgage loan origination for the fifth largest home builder in the country while adhering to NVR Mortgage, FNMA, FHLMC, FHA, and VA guidelines, as well as state and federal laws and regulations. Lead processing team and complete weekly status meetings to address any issues or concerns. Collaborate with sales team to determine compensating factors to restructure customers considered unqualified. Ensure operations are efficiently executed by analyzing workflow and reviewing assignments, and complete and present regular reports to senior management. Lead staff to deliver high level customer service to internal and external customers.Developed time management best practices training and confirmed that all staff received technical and customer service training to complete organizational objectives and enhance their professional development.

Provided executive-level leadership for QC, Customer Service, Pre-Qualification, Processing, Underwriting and Funding Divisions; managed department pipeline(s) daily to ensure departmental goals are attained.Extensive collaboration with client's and internal sales teams; communicated decisions and gave continuous updates to internal and external partners. Provided unbiased credit opinions and recommended structure according to the risk characteristics of the Borrower, while fully adhering to credit policy and procedures.Effectively evaluated risk of loans to ensure quality and saleability of the loan, including conducting reasonableness tests and exercising good judgment on ratios and guidelines.Successfully researched and analyzed counter offers for compliance and acceptability and monitored and tracked conditions for compliance in accordance with Underwriter Guidelines.Championed improvements in workflow processes and techniques, resulting in enhanced effectiveness and increased team proficiencies. Spearheaded in-depth assessment of documentation and confirmed full compliance with company guidelines for final funding release.Designed training materials for underwriting positions, resulting in structured processes and procedures. Slashed turn time from 72 hours to 24 hours by generating a pre-qualification screening procedure for underwriting.Chosen to serve on Rapid Advance’s Executive Credit Committee as a voting member.

Held P&L responsibility for $900 million in annual revenues to include 100+ active projects totaling $160 million. Executed high standards of underwriting, resulting in 80% approval rate of submitted loans.Trained loan agents on swiftly fluctuating lending policies, procedures and underwriting guidelines.Spearheaded wholesale changes to address explosive staff growth while maintaining cost overheads despite staffing and training increases; built talented, performance-driven team.Engaged and perform enhanced due diligence on loans for compliance with identified Investor Guidelines.Presented the 2006 “Manager of the Quarter” by the Accredited Home Lenders.Chosen for the 2005 "Circle of Excellence" Award by Accredited Home Lenders.