Ericka Lamb Email & Phone Number

Troy, Michigan, United States

Store: Neiman Marcus- Build lasting connections with customers passionate about cosmetics, beauty, and fragrances by welcoming them in-store, recommending new products, following up, and inviting them to exclusive events.- Provide genuine feedback and consistently exceed sales targets, contributing to the store's success. Set and achieve sales goals for in-store and online sales using tools like text messaging and social media.- Maintain strong vendor relationships to improve business outcomes, including managing vendor events and promotions. - Collaborate with the team to ensure the department is well-prepared through stocking, re-merchandising, display setup, merchandise transfers, and light cleaning.

Warren, Michigan, United States

- Post jobs via various websites and social media platforms. Responsible for qualifying candidates through pre-screening and strategic communications to foster relationships and build the talent pipeline.- Determined applicant qualifications by interviewing applicants, analyzing responses, verifying references, and comparing qualifications to job requirements. Informed applicants about job details, such as duties, benefits, and working conditions.- Oversaw the second-largest account, which experienced a growth in employee numbers over the past three years, ensuring the accuracy of payroll and hours worked.- Social media content creator and engagement coordinator.- Primary liaison for community interactions, collaborating with external agencies to enhance recruitment efforts.

Troy, Michigan, United States

15 Michigan Stores & 1 Store in Toledo, Ohio- Achieved an increase in clientele rate from 12% to 19.6%, surpassing regional and company trends.- Inspire, challenge, and empower staff to enhance their business through clientele development and events. Including organizing and conducting special in-store events. - Successfully partnered with store management and executives to adapt training and staffing to meet business needs.- Organize and execute all major product launches, national and regional makeup artist events, which may be in-store, virtual, or hybrid based on business needs.- Foster an event-driven environment by consistently seating customers and showcasing Lancôme products to the best of my ability.- Instruct Beauty Advisors on optimizing productivity by honing their selling techniques, customer service skills, event booking, makeup application, and product demonstration. - Strategically plan, implement, and follow up on new hire training utilizing the Lancôme onboarding program. - Cultivate, inspire, and train Beauty Advisors through role-playing and in-store coaching sessions.- Regularly assess and address performance issues.

Troy, Michigan, United States

Located in the Somerset Collection- Achieved a store volume increase of 11% in the first year and 17% in the subsequent year, starting from a base of $750,000.- Boosted personal trade rates by 19%.- Developed schedules and managed payroll hours effectively, adhering to budget constraints.- Successfully enforced store policies and procedures.- Ensured exceptional customer service by fostering a welcoming atmosphere, demonstrating extensive product knowledge, and providing sincere recommendations.- Presented a well-organized, clean, and visually appealing sales floor and spa environment.- Recruited, instructed, guided, mentored, and inspired team members while proactively identifying and facilitated continuous training opportunities for employees.

Troy, Michigan, United States

Store: Saks Fifth Avenue- Led the top-performing department by leveraging client relationships and organizing events.- Responsible for engaging with clients to deliver an exceptional experience, focusing on delivering an outstanding client experience from initial contact through the application, closing the sale, and following up. - Developed innovative solutions to challenges and actively fostered a collaborative and inclusive team environment. - Continuously seeks opportunities to enhance operational processes.- Exhibited versatility in communication styles, establishing strong interpersonal connections.- Aimed to meet and surpass personal cosmetic sales targets, event sales objectives, and departmental daily and monthly sales goals.- Proficient in asking insightful questions to discern client needs, enabling effective guidance and support- Demonstrated expertise in professional makeup and treatment consultations and applications. - Maintained a consistently high standard of service by cultivating excellent client relationships as the brand expert and department representative, including cross-selling across multiple product lines to drive results and foster client loyalty. - Utilized online clienteling tools to document and manage client information and preferences, driving business success. - Ensured counter standards were met by maintaining a clean, organized, and inviting environment.

Troy, Michigan, United States

Store: Nordstrom- Maintained regular communication with Lancôme Field Sales and Training Executives, as well as the Retailer Department Manager.- Enhanced sales volume by coordinating and executing strategic planning and events to boost business performance.- Achieved #1 Trend Show results for two consecutive years and successfully organized the $25,000 One-day Ross Burton Event.- Focused on customer service, merchandising, and effective client communication.- Recognized as a top performer in personal book sales and served as a leader and coach for the Cosmetic Team. - Managed the preparation of schedules and payroll hours, ensuring adherence to budgetary constraints.- Monitored the competitive landscape and maintained up-to-date knowledge of sales performance against established targets for the team.- Provided mentorship and coaching to beauty advisors regarding product expertise, performance metrics, key performance indicators, and customer service practices.- Oversaw the cleaning, restocking, and organization of inventory with the team.

Troy, Michigan, United States

Store: Nordstrom- Led counter to staff needs beyond succeeding, a distinguished team while effectively engaging with customers to formulate strategies and enhance the Clarins brand and Nordstrom, ensuring that all at-counter animations and new product launches create a significant impact.- Maintained a daily log to update anyone in the department on past events and current priorities and responsibilities when I wasn't working.- Strive to meet overall retail sales and event objectives while ensuring that all team members achieve their Club Clarins targets.- Cultivated enduring connections with customers who are enthusiastic about the latest trends in cosmetics.- Aimed to meet and surpass both company and personal sales targets while aligning with the team's objectives.- Provided a welcoming environment for customers in-store, recommending new styles, following up with them afterward, and inviting them to exclusive events and promotions.- Personal Book Leader for Nordstrom: Clientele Services

Associate Degree, Marketing

Associate, Business Administration And Management

High School Diploma