Ericka Mendoza Email and Phone Number

-Oversee and Manage Daily Operations of five specialty departments in multiple locations ( 32+ staff, 18 providers)-Departments include: Surgery Schedulers (Gynecology, Urology, Orthopedics, Otolaryngology, Foot and Ankle, and General Surgery), Foot and Ankle, Optometry, Ophthalmology, and Dermatology.-Coordinate and maintain the daily work schedules for the different departments at multiple locations-Identify training needs of individuals upon hiring and develop training plans so staff are cross train-Correct/Approve time cards for staff and providers ( KRONOS system)-Facilitate monthly staff meetings for the departments along with creating meeting minutes-Regularly round with staff and providers to ensure clinics are running smoothly and efficiently ( multiple locations)-Maintain departmental policies and procedures including clinic log books, infection control, hazardous waste and medication protocol-Create SBAR communication with staff to coincide with our High Reliability Organization ( HRO)-Receive sick calls from staff/providers and resolve staffing and coverage for clinics-Create/Run monthly reports for Practice Manager/Director of Operations-Coordinate maintenance and repair on call clinical equipment and obtain quotes to maintain yearly service agreements-Interview and Onboarding staff -Assisted in transitioning the departments into the Versus system, and EPIC migration-Assisted in a couple of floor consolidations by organizing/planning/restructuring in effort to maximize the use of all clinic space. This increased room utilization for all providers. -Project management

-Surgery Scheduler for Otolaryngology-Filled providers OR blocks at external facilities (Virginia Mason Medical Center, Swedish Medical Center)-Scheduled, Rescheduled patients pre op, post op appointments, procedures and surgeries-Verified Insurance/Referral for each patients -Requested more duties from various co-workers, and practice managers on my downtime

-Registered patients into our Centricity System to create appointments-Scheduled, Cancelled, Rescheduled appointments for patients-Called patients for their appointments, and or cancellations-Verified insurance for patients-Collected co-pays, self-pay payments from patients-Entered referrals for multiple departments into our Centricity System-Provided excellent customer service to patients, co-workers and providers-Communicated with Medical Assistants, Nurses, and providers regarding their patients ( running late, walk in, etc.,)

-Scheduled appointments for patient via phone, documented each call via centricity/IDX -Answered calls, followed scheduling guidelines to complete appointments, answered patient questions by connecting with Providers, Medical Assistants, and Registered nurses. -Completed each call under three minutes

-Counted/Verified monies for all Seattle Seahawks retail shops that are located in Century link on game days.-Created Deposit slips/bags while verifying monies