Ericka Parra Email & Phone Number

United States

Responsible for the installation, upgrade, patching, maintenance, and problem resolution for the various system software applications on more than 150 servers, which includes but is not limited to: • Broadcom AutoSys. • Progress ipswitch MOVEit. • HP Application Life Cycle Management (ALM). • Project Portfolio Management (PPM). • OpenText™ Learning Management System (LMS). • K2 Blackpearl. • IBM Content Manager OnDemand. • HP Service Manager. • Service Now. • Informatica Address Doctor. • Microsoft SharePoint.* Manage user accounts, permissions, and profiles.* Perform daily system monitoring to verify performance, integrity, and availability of key processes.* Provide expert technical advice and guidance to management and end users of software issues.* Document: Installation, upgrades, maintenance, technical & user process guides.* Manage and maintain the application’s SSL certificates.* Tracking and updating server inventory.

United States

* Responsible for the installation, upgrade, patching, maintenance, and problem resolution for the various system software applications on more than 150 servers, which includes but is not limited to: • Broadcom AutoSys. • Progress ipswitch MOVEit. • HP Application Life Cycle Management (ALM). • Project Portfolio Management (PPM). • OpenText™ Learning Management System (LMS). • K2 Blackpearl. • IBM Content Manager OnDemand. • HP Service Manager. • Service Now. • Informatica Address Doctor. • Microsoft SharePoint.* Manage user accounts, permissions, and profiles.* Perform daily system monitoring to verify performance, integrity, and availability of key processes.* Provide expert technical advice and guidance to management and end users of software issues.* Document: Installation, upgrades, maintenance, technical & user process guides.* Manage and maintain the application’s SSL certificates.* Tracking and updating server inventory.

El Paso, Texas Area

• Design, revise and maintain website demo by utilizing web standard model - HTML, CSS, and JavaScript• Developed and formalized internal process documents to support team growth.• Handle escalated issues and follow-up on outstanding issues promptly.• Recommend process improvements to improve operational efficiency.• Evaluate current operational processes and recommend improvements.• Monitor system login operations and alert on any possible breach attempts.• Support and maintain system applications.• Maintain daily logs of operational issues and maintenance activities.• Contribute to business meetings and report on issue status.• Address customer requests promptly and accurately by utilizing multiple systems tools such as JConsole, Oracle SQL Developer, terminal emulators.

El Paso, Texas Area

• Design, revise and maintain website demo by utilizing web standard model - HTML, CSS, and JavaScript• Developed and formalized internal process documents to support team growth.• Handle escalated issues and follow-up on outstanding issues promptly.• Recommend process improvements to improve operational efficiency.• Evaluate current operational processes and recommend improvements.• Monitor system login operations and alert on any possible breach attempts.• Support and maintain system applications.• Maintain daily logs of operational issues and maintenance activities.• Contribute to business meetings and report on issue status.• Address customer requests promptly and accurately by utilizing multiple systems tools such as JConsole, Oracle SQL Developer, terminal emulators.

Global Programs Office - Assistant• Design and/or revise and maintain communication methods such as websites (HTML, PHP, CSS, javaScript, MySQL), brochures, flyers, etc., to promote active programs.• Manage scheduling and planning of meetings, including compiling and organizing relevant background materials, preparing minutes, and monitoring follow-up activities.• Assist students in registration process and compliance for the different global programs.• Attend to Global and Domestic briefings, meetings and conferences as assigned.• Provide administrative supplementary support in the preparation of proposals, reports, work plans, Gantt charts, and other documents by planning, coordinating and preparing graphics, tables, and presentations.Computer Science Department - Graduate Coordinator• Developed a Student database and reporting system for the Computer Science Department (HTML, PHP, CSS, javaScript, MySQL)• Responsible for providing academic guiding to prospective and continuing students in the interdisciplinary PhD in Computer Science, Masters of Science in Computer Science, and Information Technology programs. • Provided information on course and program requirements, exam requirements, selection of doctoral committee members, dissertation defense, and final degree processing.• Independently conducted research and prepared electronic reports pertaining to all aspects of the PhD and Master’s Program for reviews, renewals, and meetings • Independently coordinate all areas of student affairs for all the Graduate programs. (e.g. Graduate Office, Records & Registration Office, Student Business Services, Office of International Programs, etc.)• Coordinate admission to the graduate degree programs including student outreach, enrollment and graduation.• Prepare written and electronic material about the Graduate programs for university distribution.

• Alerted with every HP Production and Pre-Production outages and /or requests that are created in Service Center (all severities 1-5).• Manage Incidents, Imacs generated by the outages and/or requests as it follows:o Assign the corresponding complexity and confirm severity of the Incident/Imac.o Assign the Incident/Imac to a team developer.o Check that every Incident/Imac is documented correctly and on time.o Schedule and facilitate meetings with appropriate people to resolve issue and identify corrective actions.• When incident of severity 1 or 2 occurred:o Assure that a RCA (Root Cause Analysis) is opened.o Document the RCA with every required step on time.o Assign the corresponding corrective actions and oversee that they are accomplished.o Schedule and facilitate RCA meetings with appropriate people to resolve issue and identify corrective actions.o Remain engaged and retain ownership of the RCA throughout its lifecycle and communicate status appropriately.o Elaborate a RCA summary report and send it over to the Service Management committee for its review and approval. • Supervise that the estimated times for the analysis and solution of every Incident/Imac/RCA are within the rank established by the Service Level Objectives.• Supervise that the Service Level Agreement is above the 95% of accomplishment satisfaction.• Attend to the Daily Outage/Requirements Review meeting for Incidents/Imacs. • Attend to the Daily swat meetings (new branches status). • Distribute the Daily Incidents Status Report.

Production Environment Manager, EHRO Project• Alerted with every EDS Severity 1 production outage that is created in Service Center.• Initiates a RtOP (Response to Operational Problems) for all Severity 1 Incidents within 15 minutes of alert.• Send a heads up e-mail to US AD Incident-RCA Mbox for all Apps owned Severity 1 & 2 Incidents. Enter the Incident and RCA ticket numbers and client name on the Subject Line.• Single point of accountability for an RtOP record. • Remain engaged and retain ownership of the RtOP record throughout its lifecycle and communicates status appropriately.• Oversee the completion of Root Cause Analysis (RCA) for Severity 1 & 2 Incidents within 48 hrs of Incident. Final resolution and corrective actions must be identified and entered in Digital Workflow (DW) within 7 days of incident. • Track the corrective actions identified during RCA process to insure that they are completed and implemented. • Attend to the Daily Outage Review meeting for the Severity 1 & 2 Incidents System Analyst, Financial Credit Services• Worked on the Financial Credit Services project performing the following activities:o Installation , administration, configuration and use of the application of: Unix Sun Solaris server: Installed Apache, Tomcat and Tomcat connectors. Red Hat Enterprise Linux: Installed Apache, Tomcat and Tomcat connectors. Sefas Software on a Unix and Windows Platforms: Installed Middle Office, Studio and Datamapper.o Within the project, worked with the Document Production System (DPS) that involves the following activities: Adapt the Document Request Processor (Java based application) to the project Framework. Design and Produce transaction templates with the Sefas applications. Creation of the System Design Documentation using Borland Together application with the Unified Modeling Language (UML). Documented project components into the Starteam software management tool.

• Handled and coordinated the Transportation and Calibration services for all branches in México (over 30 branches).• Coordinated • Elaborated, prepared and executed open purchase orders for services contracts (over 300,000dlls contracts).• Kept Service Contracts up to date for every supplier. • Develop strategy for supplier improvement.• Conduct analysis and facilitate procurement initiatives developed to obtain cost savings (warranty tracking, repair parts, etc)• Prepare and issue “Request for quotation”• Place and confirm on “spot” purchase orders• Order delivery control and follow-up (i.e. acknowledgement confirmation, expedition, supplier delivery performance tracking, domestic trouble report issuance and solution follow-up)• Resolution of receipt discrepancies• Resolution of supply or other gaps between suppliers and end users• Assure that supplier contracts comply with companies goals • Identify opportunities for Kanban implementation

• Wrote an entire encryption billing interface for the company medical billing system in Visual Basic using PGP encryption.• Customer Support• Installation and administration of window servers 2000 & 2003 (this includes setup and administration of Active Directory and Terminal services)• Installation and maintenance of internal pbx system based on Televantage VOIP capable phone system running on win 2003 server• Administration and support of medical billing systems (Medical Manager Linux/SCO Unix based and MicroMD windows/terminal server based)• Systems Programmer (visual basic language – wrote entire EMC billing program for handling of medical claims and statements using ftp, pgp and access database)• Setup and administration of Sybase database• Technical support to all internal and external clients• Administration of internal email/web domain and email/web servers on linux platform• Administration of Linux based firewalls• Administration of point-to-point vpns based on ipsec and netopia routers

• Worked in the clearing house project with the Roaming Billing System (UNIX based) for different mobile telephone companies such as AT&T, Cingular, Verizon wireless, etc. • Performed tests for every modification and/or new implementation on the company billing system • Created test cases and documented system testing results • Provided support to the following areas: Production, Rapid Development and Gsm Compliance

MRP Purchasing Agent Documented cost reductions in excess of $250,000 in first six months. Lead continuous improvement for quality, cost, and delivery of materials. Responsible for bringing material on-time in house according production requirements. Improved inventory control management through planned purchase orders and scheduled releases (Just in Time deliveries). Researched and implemented new sources for materials.  Conducted annual physical Inventory to reconcile and improve accuracy and reduce obsolete materials. Utilized MRP Management (MFG/Pro QAD) System to issue blanket, discrete, and electronic Purchase Orders Expedited planned orders and coordinated international deliveries with our El Paso, Texas based warehouse.MRO Buyer Negotiated substantial annual price reductions of $100,000 in first 12 months. Reduced MRO supply base by 50% through supplier transitions. Successfully participated in Cribmaster software implementation that streamlined MRO planning, ordering, and inventory. Audited inventory for accuracy and negotiated supplier stocking agreements. Achieved cost reduction goals and objectives consistent with MRO requirements.

Master In Science In Engineering: Software Engineering, Computer Software Engineering, Graduate

Bachelor Of Science Degree In Computer Systems Engineering, Computer Software Engineering, Bachelor