Ericka Ramirez Email & Phone Number

Cutler Bay, Florida, United States

• Janitorial Services: Walk through spaces and building with account managers to ensure cleanliness.• Handle tenant janitorial complaints and follow up once job has been completed.• Janitorial walk through with account managers• Dispatcher of all work orders• Maintain on-line AED reporting and files• Maintain and update lobby directory• Ensure compliance of Tenant and Vendor Insurance Certificates for service contracts• Assist engineering and porters with ordering uniforms • Electronic filing of all completed tenant forms.• Public Notary• Meet with Vendors on-site • Prepare Executive Summary reports• Maintaining the property and ensuring regular building upkeep (including landscaping).• Addressing Tenant complaints• Handling building inspections • Enforcing Occupancy Rules & Regulations• Move-ins and Move-outs• Follow-up on delinquencies• QuickBooks: Accounts payable, Accounts receivables, Reconciliation, Sales Tax Liability• Business license upkeep

Doral, Florida, United States

• Managed off campus student housing• Meet with Vendors on-site • Oversee Process parking decals and transponders• Oversee Process Association Applications• Managing Tenant/Buyers screening • Prepare Executive Summary reports• Monitor Work Orders• Maintaining the property and ensuring regular building upkeep (including landscaping).• Addressing Tenant complaints• Completing repairs with vendors • Handling building inspections • Enforcing Occupancy Rules & Regulations• Prepare Leases• Welcome Letters and Guarantor forms • Move-ins and Move-outs• Follow-up on delinquencies

Miami, Florida

• Janitorial Services: Walk through spaces and building with account managers to ensure cleanliness.• Handle tenant janitorial complaints and follow up once job has been completed.• Janitorial walk through with account managers• Dispatcher of all Janitorial and Conference Center work orders• Responsible for conference center reservations, set-up, payments, files, monitor display and follow-up.• Update conference center event log for reporting purposes.• Plan and assist General Manager with Tenant and Building Events.• Prepare Tenant Quarterly Newsletters• Responsible for ordering coffee and kitchen supplies, so that they are maintained in Brickell Link and Management Office.• Report counter copy from copy machine to vendor for billing.• Maintain on-line AED reporting and files• Maintain and update elevator monitors with building events• Maintain and update lobby directory• Ensure compliance of Tenant and Vendor Insurance Certificates for service contracts• Assist engineering and porters with ordering uniforms and staff name tags.• Responsible for credit card transactions for conference center.• Assist General Manager with credit card purchases to ensure receipt is coded• Electronic filing of all completed tenant forms.• Create flyers for tenant events• Host and public speak in Spanish trainings• Certified Mail outs• General Manager overflow work as needed.• Public Notary

Miami, Florida

• Provide Executive-Level Assistance to the Managing Broker.• Process sales contracts and Leases.• Process HUD, CD’s and commission checks.• Process escrow checks.• Commission calculation for the associates.• Maintained monthly reports of closed and pending transactions.• Organize legal files for escrow disputes.• Enter new listings, change statuses, remarks, in Matrix MLS.• Order Signs (installation and removal)• Proficient with Homebase and Trident (in-house paperless program).• Maintained monthly calendar for office events.• Set floor schedule for the associates monthly.• Place ads for The Miami Herald.• Sign up, train and do orientation for New Sales Associates.• Set extensions for New Associates through Hyper Terminal system.• Assist Sales Associates with any needs they may have included filling out in-house forms.• Send e-mail blasts and keep everyone informed of special trainings, and other events.• Back-up receptionist: schedule showing appointments, answer the phone.• Office presentation: training Associates on HomeBase (in-house program).• Ordering office supplies.• Set up for meetings and large events.• Supervise Receptionist/Listing Coordinator Assistant.