Ericka Silverio Email & Phone Number

Serve as bookkeeper and caretaker of Associated Student Body (ASB) funds at a secondary school. Responsibilities include receiving money, processing purchase orders, reconciling bank statements, coordinating the ASB budget and related ASB accounting transactions.

As a Digital Onboarding Specialist I conducted proactive outbound calling through provided member lists, reviewing relationships for next best opportunities on loans, deposits and other services. Effectively counseled, directed and sells members the needed services. Processed online new member applications and followed up on any needed items welcoming members to the credit union. Primary emphasis on telephone communication. Licensed with NMLS, provided back up to our Digital Loan Officers in times of need or absence.

Lacey, Washington

As a Online Banking/Contact Center Specialist, I provided outstanding customer service over the phone. This included: assisting individuals signing up for online/mobile banking, resetting passwords, providing assistance navigating through online/mobile banking, answering questions about our products and services and providing recommendations that will assist the member in achieving their financial goals.

Provide members and prospective members the full range of products and services offered by the credit union including depository accounts such as checking, savings, certificate IRA, revocable trust, and estate accounts; Lending products; and credit/debit cards. Performed moderately complex platform banking functions and provided assistance/training to lower-level team members.

Lincoln, Nebraska Area

Interact with customers: Take calls or greet members in-person to respond to their needs and concern. Deliver high-quality customer service, listening to members’ requests and work to find the appropriate solution. Transfer members to the appropriate office, or assist them myself.Provide Information: Responsible for providing ongoing education and information to members in regards to the organization’s benefits, policies and procedures. Had to be aware of all of the organization’s services and processes to provide accurate information.Process Transactions: Process transactions, including deposits, withdrawals, purchases, transfers and payments. In charge of maintaining and balancing a cash drawer, and adhered to established cash handling and balancing procedures.Cross-sell Products: While assisting members, I had to make an effort to recommend and cross-sell products and services to meet member needs. I had to have thorough knowledge of products and services available, as well as competitor products and services.Performed a wide variety of clerical and administrative duties in direct support of the supervisor. Assisted in planning, coordinating, and executing events for and by the credit union. Frequently updated the supervisor on any controversial issues or concerns our members or staff had.Actively participated in volunteer opportunities presented.**Bilingual (Spanish/English)**

Lincoln, Nebraska Area

Prepping: Before customers arrive, I had to help others on staff with tasks such as stocking bottles and barware, cleaning, and organizing workstations.Took & Delivered Drink Orders: I had to as customers what they’d like to drink, up-sell where applicable, place the order on a computer system, and then bring the beverage back. Sometimes I had to ask to see ID as proof that the person was able to drink legally. I also made drink recommendations or answered questions about the ingredients used in certain cocktails.Maintained Operational Flow: Kept and eye on when a customer is reaching the bottom of a drink and inquire whether or not a refill was desired. Removed used barware from the customer’s area and took it to a designated place so that the glasses could be washed and ready for later use.Processed Payment: Before customers left, I would present them with their total bill. I then ran the customer’s credit card or make change for a cash payment.

Lincoln, Nebraska Area

Lincoln, Nebraska Area

Managed receptionist area, including greeting visitors and responding t telephones. Scheduled and booked appointments per customer request. Responsible for creating files and data entry for all new sale listings. Performed data input, processing and retrieval times. Assisted agents with any projects needed with house sales. Handled earnest checks given by buyers and completed deposits.A lot of companies say they function as a family. At Keller Williams Realty, we truly do and this approach guides us everyday in how we conduct our business. We support one another in achieving goals and celebrate the accomplishment of milestones. We treat each other with respect and integrity. We challenge ourselves and our colleagues in a productive, meaningful way. We encourage growth and self-discovery, and have fun in the process. And we lend a hand whenever it is needed.

Qbe First

*Temporary position*Managed outgoing phone calls to borrowers, contractors and clients in regards to handling loss draft checks. Ordered and followed up on property inspections. Received, reviewed, and verified incoming documents for claims. Ordered requests for disbursements of loss draft funds. Managed "Spanish callbacks" for borrowers of Spanish speaking descend.

3121 W Elgin Ave

Lincoln, Nebraska Area

Lincoln, Nebraska Area

Answered all incoming calls and handled accordingly. Opened and closed both criminal and immigration case files. Filled out proper forms for immigration procedures with clients. Provided translation for Spanish speaking guests. Performed interview packets to clients in detention facilities via telephone. Dictated a variety of documents. Maintained general upkeep of office and supplies. Followed up with clients regarding document requests and case status updates. Collected client information, diligently, strategically and independently. I would take and get legal files from other law firms and deliver legal files to courthouse. Made copies of documents, distributed mail among other legal staff, cleaned and mailed letters.

Bachelor Of Business Administration - Bba

Hs Diploma