Ericka Smith Email & Phone Number

Greater Atlanta Area

- Planned and conducted requirements elicitation meetings with internal clients collecting functional and non-functional specifications related to Salesforce technology and enhancement initiatives.- Assisted in designing and creating training materials as well as conducting internal training sessions for business users on Salesforce technology functionalities.- Served as a liaison between internal clients and team developers to overcome application issues and maintain business relationships.- Worked with end users and management to document, design, test, and deploy complex processes.

Greater Atlanta Area

- Recommended courses of action with effective solutions that applied knowledge and understanding of HR guidelines and employment law to improve morale.- Assisted with conducting thorough, confidential investigations of complex employee issues.- Attended monthly round table webinars to gain insight into the Employee Relations arena.

Greater Atlanta Area

- Proactively prepared and presented regular and ad-hoc workforce reports, incorporating key metrics such as headcount, hiring and attrition, to support strategic initiatives.- Designed and developed accurate HR dashboards, reports, presentations and visual aids for on-demand access through SAP SuccessFactors Workforce Analytics to assist in identifying areas for action.- Identified and interpreted trends and patterns in HR data sets to locate influences and increase awareness.

Greater Atlanta Area

- Created automated reports for end users which resulted in raised efficiencies- Evaluated existing compensation structures and recommended updated salary frameworks which reduced turnover.- Collaborated with HR Business Partners to analyze informational needs, develop functional requirements and analytical reports to enhance the operations of each business sector.- Raised efficiencies by creating automated reports for HR end users.- Consulted with HR teams to reconcile and correct data inconsistencies which led to improved accuracy of HR data.- Analyzed compensation issues that affected HR managers by market and suggested strategic solutions to improve employee morale.

- Increased inventory turns by monitoring and revising retail forecast on a daily basis.- Analyzed and communicated style level selling results to cross functional teams making actionablerecommendations to improve sell thru.- Drove communication and collaboration with merchandising function to develop seasonal line structure and increased profitability through product mix.- Led forecasting meetings to review shipments against forecast versus open orders which led to reduced cost and increased sales.

- Developed category strategies and roles to maximize sales potential by developing sales objectives and effectively partnering with vendors to develop strategies to drive sales for the entire category.- Analyzed and reported on sales information to contribute to the strategic decision-making process that supported the overall profitability of the category.- Participated in 30% travel to operating markets, trade shows, training sessions and product production facilities.- Responsible for growing sales and margin for 250+ stores through innovation, merchandising, pricing and promotional activities.

- Resolved escalated employee claim issues.- Researched and completed special ad hoc projects in addition to assisting with plan renewals and compliance.- Complied and prepared 5500’s for various health plans.- Managed, reviewed and monitored ongoing client issues and deliverables.

- Managed the full life cycle of the recruiting process including sourcing, recruiting, interviewing, evaluating, and negotiating offers for non-exempt positions.- Conducted new hire orientation, reference and background checks, exit interview and employee terminations.- Continuously improved the processes through regular assessment by evaluating existing processes and identified more efficient ways to accomplish goals.

- Conducted analysis to identify and validate training requirements to aid in reducing training costs.- Partnered with Training Managers to create instructional information pertaining to business and operational work to improve quality of training materials.- Facilitated and presented improved training materials to field management.

- Coordinated collection and preparation of financial and operation reports.- Assisted with special event planning.- Used various software applications to assemble, manipulate and format data and reports.- Coordinated and performed a range of staff and operational support activities for the Administration Department; served as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational problems.