Ericka Stephens Email & Phone Number

-Execute precise check ins and outs for hospital followup,-establish patients, and new patients.- Check in patients for pacemaker clinic, EKG, Holter monitor andAblation tests.-Received patient deductibles and copayments and discussedoptions to satisfy remainder of patient financial obligations.- Educated and collected prior balances for patients' accountbalances.● Collected and entered patient demographics and insurance datainto a computer database to establish a patient's medical record.-Utilized knowledge of electronic medical record systems andmedical terminology to perform diverse data entry tasks.- Performed patient scheduling and registration functions.-Secured patient information and confidential medical records incompliance with HIPAA privacy rule standards to protectpatient’s privacy.-Performed accurate documentation to verify patientdemographics.-Prepares electronic medical questionnaire for physicians-- Help patients set up Integris And Me, along with my chart.- Trained new staff on clinical/hospital processes and procedures.- Identified insurance payment sources and listed payers in propersequence to establish chain of payment.- Scans test, EKG, advance directive and living will, DNR, and othermedical orders

-Execute precise check ins and outs for hospital follow up,-establish patients, and new patients.-Check in patients for pacemaker clinic, EKG, Holter monitor and Ablation tests.Received patient deductibles and copayments and discussed options to satisfy remainder of patient financial obligations.-Educated and collected prior balances for patients' account balances.-Collected and entered patient demographics and insurance data into a computer database to establish a patient's medical record.-Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.-Performed patient scheduling and registration functions.-Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient’s privacy.Performed accurate documentation to verify patient demographics.Prepares electronic medical questionnaire for physicians-Help patients set up Integris And Me, along with my chart.-Trained new staff on clinical/hospital processes and procedures.-Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.-Scans test, EKG, advance directive and living will, DNR, and other medical orders.-Scans outreach/inpatients packages for established and new patients.-Managed over incoming/outgoing calls to clinical modules/floors.-Answer calls regarding insurances and verifications.-Takes detailed messages for physicians/ PA medical assistants.-Worked with clinic staff to help create Good Faith Estimates.-Review and create upcoming floor schedules for providers and PA’S.-Reports to the first response team and clinic manager if an emergency occurs.-Perform opening/closing duties, sanitized workstation and waiting rooms.-Supervised cash drawer for clinical floor, balancing the drawer and monitoring patients copayment transactions.

-Provide excellent customer service by responding to customer inquiries by phone, email-Resolving issues and troubleshooting technical issues-Providing proactive customer outreachAnswered customer telephone calls promptly to avoid on-hold wait times-Provided primary customer support to internal and external customers.-Responded to customer requests for products, services, and company information.-Collected and analyzed customer feedback-Data entry to company software systemReceive and process incoming orders and transactions-Handle order cancellations, product returns, or exchanges-Communicated with 3rd party vendors for customer orders-Made installation ordersCollectes credit card payments for companyUpdated account information to maintain customer needs.-Monitored cash drawers in multiple checkouts stations and maintained adequate cash apply.-Managed timely replacement of damaged or missing products.-Cross-trained and backup other customer service managers

-Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards.-Perfumed patient scheduling and registration functions.Resolved patient billing issues in line with established guidelines.Performed check in and out role with precise and timely manner.-Providing excellent customer service by promptly answering patient inquiries and clear explanations to help clients and families understand hospital policies and procedures.-Worked with patients to ascertain issues and make referrals to appropriate specialists.Trained new staff on filing,phone etiquette and other o�ce duties.Created/ confirmed referrals for inpatient and outpatient-Reviewed and set up procedure packages for patients-Checked voicemails to answers and direct to certain physicians modules.-Accurately charting in patients charts to make upcoming appointments.Responsible for creating new charts for new patients and AMB referrals.Reviews and discusses payment options with patients that have prior account balance or debt.-Managed cash drawer duties-Processeed cash, checks, credit card,etc-Analyzed and collected hospital balances and clinical balances.Called for prior authorization for patients appointments and procedures.-Scanned EKG, medical records, pharmaceutical notes and other medical documents.-Take telephone encounters and document in patient charts for providers, PA’s and medical assistants.-Helped managed lunches with pharmaceutical drugs representatives.

-Greeted customers, and answered questions to help improve organization sales.-Responded to customer requests for products, services, and company information.-Attentive detailed note taking for customer orders-Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.-Responding proactively and positively to rapid change.-Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests.-Operating cash drawer tasks, creating and balancing cash.Managed conservation donations.-Provided detailed knowledge about company products-Handle organization displays-Performed opening/closing duties

Associate Of Science, Intercultural

Multicultural and Diverse Studies Medical Terminology course completed w/ OCCC Furthering medical career path

Diploma