Ericka Vazquez Email & Phone Number

Accomplished customer engagement professional. Drives high customer retention and satisfaction through high performance and building relationships of trust. Work to produce customer success, resulting in delighted customers who continue to provide revenue and referrals. Strong ability to diagnose customer problems and create innovative, empathetic solutions that benefit both the customer and the company. Some qualification highlights include:• Support customers across North America in fluent Spanish and English (written and spoken)• Build relationships with accounts to develop trust and propose solutions to help clients meet financial obligations.• Track record of high customer delight and retention• Consistently increased responsibility and accountability• Experience as a high performer in a professional customer engagement environment• Responsibility for managing $850K in annual services revenue

Listed skills include Team Building, Leadership, Management, Consulting, and 14 others.