Coordinate service requests for customers while executing the transportation plan with the goal of exceeding customer expectations while attaining key performance indicators. Develop and maintain positive client relationships. Identify and implement cost and work flow improvements • Ensure the attainment of applicable key performance indicators • Provide ad hoc reporting and analysis as needed by client or account team • Support team members to ensure superior customer service • Provide remote and on-site support to teams located in the customer service department and at client locations • Utilize the quality process to resolve customer service and vendor issues • Proactively anticipate and resolve potential customer service, partner vendor and internal team issues • Project work as required. Prepare and maintain Standard Operating Procedures (SOPs) . Superior attention to detail and problem-solving skills • Willing to make and meet commitments. Six Sigma Techniques utilized to implement and broaden problem solving and analytical options. Acquire over-the-road (common carrier) transportation capacity daily to ensure timely execution of shipment plan by carrier partners, while adhering to routing guide and driving least cost solution. Track movement of finished goods and provide reports to internal and external customers as required. Maximize use of award carriers to minimize transportation cost. Work with carriers to smooth shipment plan to ensure best use of carrier capacity.Monitor carrier performance to include, but not limited to; award acceptance percentage, on-time pickup, on-time delivery, trailer pool compliance, ETA accuracy, etc... Develop and improve carrier relationships by providing excellent customer service and communicating in a professional & solutions-oriented manner. Work effectively as a team member and actively participate in a positive manner to execute, support, monitor, and achieve Logistics KPIs and goals.