Ericka Barnes, Pmp, Cspo Email & Phone Number

Austin, Texas, US

Austin, Texas, US

Austin, Texas, US

Austin, Texas, US

• Partner with client executives to execute strategy and provide timely updates on critical milestones
• Own developing and delivering project plans and business requirement documents to lead clients and partners to a successful launch within scope and on schedule
• Achieve and surpass client business requirements and timelines to successfully launch stores for BigCommerce’s diverse Enterprise clients.
• Work with external stakeholders including client partners, project managers, developers, technical partners and executives in Enterprise and Mid-Market client organizations.
• Work with internal stakeholders including account executives, solutions architects and account managers at the close of sale or immediately after to provide seamless transition from sales to implementation.
• Overcome client obstacles by facilitating communication and advocacy with internal stakeholders.

Austin, US

• Determine project scope, budget, timeline, and lead all client demos
• Analyze e-commerce reports and implement solution-based software and applications
• Client website maintenance and content updates
• Created company website, visuals, brand assets and implemented internal processes
• Build websites and custom themes as a Shopify Partner, SquareSpace Circle Developer, Wix and Wordpress
• Manage all phases of the Software Development Life Cycle Model (SDLC)

• Managed web development from project start to finish.
• Created project scope, oversaw client budget, project schedule, and milestone dates.
• Determined project requirements and led project demonstrations.
• Conducted user-training and created project documentation.
• Assigning multiple developers to teams and various phases of implementation.
• Responsible for development and testing.

London, England, GB

• Ensured client confidentiality from point of contact, account setup and distribution of non-disclosure agreements to linguistic teams.
• Vast knowledge on full range of consumer technology, web design and development, products and services to enhance customer experience and bridge the tech gap between developers and users.
• Effectively recruited, hired and maintain a positive, productive and skillfully trained linguistic team for multimedia translation projects in Korea, Canada & Mexico.
• Awarded ‘Most Satisfied Client Feedback’ for the month of October 2014.
• Accepted severance package when Austin office was closed.

Cupertino, California, US

• Implemented marketing campaigns and devised exceptional promotions in order to maximize company revenue.
• Maintain and sustain customer relationships through rapport building, follow-ups and finding the best fit for client’s account, marketing and advertising needs.
• Identify and rapport build with customer in order to sell based on consumer’s proposed needs and provide a supreme customer experience.
• Assisted customers in troubleshooting technical issues via Chat and offered guidance to online and phone support

New York, NY, US

• Was held responsible for the entire life-cycle of multiple projects
• Worked closely with Account Executives to delivery projects on time or early
• Coordinated with Sales team to determine parameters or projects – budget, timeline, scope, etc.
• Built and maintained professional and mutually beneficial relationships with linguists across the globe
• Coordinated with Quality Control to ensure projects are compliant with client and company standards
• Recognized as an outstanding PM for the month of December 2010 throughout the company

Columbus, OH, US

• Completed visual merchandising for the entire Ginza flagship store
• Recruited, interviewed, and trained associates in Japanese and English
• Responsible for training and developing team of 13 assistant managers on daily flagship operations
• Produced the employee schedule on a weekly basis to ensure Home Office coverage was maintained and balance
• Attended local recruitment fairs in the US and in Tokyo to scout and interview potential management candidates for the Ginza Flagship store
• Oversaw stockroom to ensure it met Home Office standards and maintained organized at all times

Columbus, OH, US

- Chosen to translate for CEO and host Japanese investors in New York and Ohio - Abercrombie & Fitch Diversity Champion - 2009- Created mentoring program to increase retention and development within the team- Oversaw cashwrap maintenance, store funds, and register functions at highest grossing flagship in the company

• Worked closely with Marketing Director to coordinate student home-stays and activities
• Designed and planned outings beyond the classroom to reinforce English instruction
• Created school activity calendar, advertisements, and email correspondence to host families
• Served as cultural and linguistic liaison to 65 International students to ensure practical and effective use of English language knowledge and customs
• Taught Intermediate level English to International students from Asia, Europe, Africa, South America
• Created innovative lesson plans while integrating fundamental ESL curriculum to facilitate effective learning

Bachelor Of Arts, Japanese Language & Literature And Linguistics

Master'S Degree, East Asian Studies

Intensive Japanese Language Program

Kyoto Consortium For Japanese Studies (Kcjs)